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[cpscholars Friend cpscholarsJoin date: September 2011Posts: 17Downloads:0Uploads:4 Thanked: 1 times in 1 posts]

#191798

I did a fresh Joomla 3 install using the quick start for JA Community Plus template. JA slides how doesn’t work at the back end. The image list cannot load, it just shows a rotating circle. I’ve fresh installs several times and it still doesn’t work. Please help. Thanks

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#511047

Hello cpscholars,

If you use editor like Firebug, please have a look at ‘Error’ tab to see whether there is any error or not. I try to install quickstart package of this JA Community Plus Joomla 3.1, but the slideshow still loads images fine.

You can PM me URL and login details of your site (admin & ftp account), I will check it further for you.

Regards

[atlantec Friend atlantecJoin date: November 2013Posts: 4Downloads:0Uploads:0 Thanked: 2 times in 2 posts]

#511539

I am having similar problems. I attempted to fill out a support ticket but get a gateway timeout when submitting it! This is just days after spending $70 on a subscription. Very unhappy.

I am running JA Community Plus, and using the latest version of JA Slideshow module (Version 2.6.2). I am running on Joomla 3.2 on our development/testing server, and the rest of the site is functioning well as far as I see, including the JA Twitter, JA News Ticker, and JA Bulletin modules. So this is a problem isolated ONLY to the JA Slideshow module.

For my installation, the rotating circle DOES go away and the images are displayed, but I got broken language-file issues (like it would say something like IMAGE_GALLERY instead of the correct “Images List” when viewing the module options. This disappeared after I uninstalled then reinstalled the module.

My biggest problem is much worse. Option changes do not save. Whenever I try to create or edit a JA Slideshow module instance, it will not save (or Save & Close for that matter). Saguaros, to answer your question, looking at the console in Firebug reveals that when I click the Save button, a POST request is made and the error message I receive is a 500 Internal Server Error, as so:

http://www.example.com//modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default 500 Internal Server Error
This does not happen when saving the settings of ANY other module I’ve tried.

Some clues to what’s happening

1. It is NOT, repeat NOT, a file-permissions problem. I have altered the permissions of the “helper.php” file and containing folder in the hopes it was a permissions problem, as 500 errors often are. It did nothing to fix the issue whether 644, 755, or 777.
2. Another thing I spotted and ruled out: you’ll note there is an extra slash mark at the beginning of the path, between the domain name and the “modules” directory. I traced that back to line 21 of mod_jaslideshow/admin/assets/elements/japrofile.php, and by removing the slash mark from the code “echo JURI::root() , ‘/’, $extpath;” fixed the extra slash, but did nothing to change the 500 server error message! It merely changed it to:

http://www.example.com/modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default. But this may be another minor bug to squash. But it is NOT the cause of the problem. (Once I found my workaround described below, it worked fine even with this extra slash.)

3. The 500 Internal Server Error goes away when you alter the helper.php file. So there is definitely a problem there! More on this below.

My workaround and where the error springs from

On line 45 of the file /modules/mod_jaslideshow/admin/japrofile/helper.php is:
[PHP]$japp->initialise(array(‘language’ => $japp->getUserState(‘application.lang’, ‘lang’)));[/PHP]
This is the line which causes the server error! My workaround is to comment it out. The settings now save, the slideshow displays properly. But obviously this is a temporary workaround and needs a permanent fix. Surely that line is there for a reason!!!

Saguaros, I hope this helps you out. Please see if you guys can issue an update. Thank you!

1 user says Thank You to atlantec for this useful post

1. Saguaros

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#511562

Hi atlantec,

<blockquote>http://www.example.com//modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default 500 Internal Server Error</blockquote>

Some others have this same error, it’s because somehow your server doesn’t allow to access / make change in files in modulesmod_jaslideshowprofiles folder. Please try to change permission to 775 or 777, also check the htaccess file if there is any rule which restricts access to these files.

It’s best if you contact your hosting provider and change these for you.

[atlantec Friend atlantecJoin date: November 2013Posts: 4Downloads:0Uploads:0 Thanked: 2 times in 2 posts]

#511840

<em>@Saguaros 397015 wrote:</em><blockquote>
Some others have this same error, it’s because somehow your server doesn’t allow to access / make change in files in modulesmod_jaslideshowprofiles folder. Please try to change permission to 775 or 777, also check the htaccess file if there is any rule which restricts access to these files.
</blockquote>

Please read my post. I found the problem for you, suggested the solution, and discovered a workaround. It is NOT a file permissions problem, which I specified in the very first point.

This was not a cheap plugin for us. Your support ticket system is not responding to me, and now it appears you are ignoring my post, where I described doing a lot of your tech support work for you.

1 user says Thank You to atlantec for this useful post

1. Saguaros

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#511843

Thank you so much for pointing this out, In deed, Joomla has just released new version 3.2 recently and we’re in progress of updating our product to make it be compatible with this latest version.

I will report this to dev team for further checking. Thanks again.

Regards

[atlantec Friend atlantecJoin date: November 2013Posts: 4Downloads:0Uploads:0 Thanked: 2 times in 2 posts]

#512000

Thank you, Saguaros! I finally got my ticket submitted as well. I appreciate your forwarding this to the devs.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#512040

Hi

I just wanna update the fix here, there are 2 changes:

– In above /modules/mod_jaslideshow/admin/japrofile/helper.php file:

[PHP]$japp->initialise(array(‘language’ => $japp->getUserState(‘application.lang’, ‘lang’)));[/PHP]

change to:

[PHP]$japp->initialise();[/PHP]

– In file: modules/mod_jaslideshow/assets/elements/japanel/depend.js

Line 26:


if(typeof jQuery != 'undefined' && jQuery.fn.jquery > '1.7.0' && jQuery.fn.chosen){
jQuery(this.elmsFrom(to)).on('change', function(e){
inst.change(this);
});
}



if(typeof jQuery != 'undefined' && jQuery.fn.chosen){
jQuery(this.elmsFrom(to)).bind('change', function(e){
inst.change(this);
});
}


Please BACKUP the old files first (just in case)

Kind regards

[cpscholars Friend cpscholarsJoin date: September 2011Posts: 17Downloads:0Uploads:4 Thanked: 1 times in 1 posts]

#512628

<em>@Saguaros 396341 wrote:</em><blockquote>Hello cpscholars,

If you use editor like Firebug, please have a look at ‘Error’ tab to see whether there is any error or not. I try to install quickstart package of this JA Community Plus Joomla 3.1, but the slideshow still loads images fine.

You can PM me URL and login details of your site (admin & ftp account), I will check it further for you.

Regards</blockquote>

I tried to PM you but it said you’ve exceeded your quota for PM unless you delete some messages. Please can you do that and let me know when so I can send you the message ASAP? Thanks

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#512663

You can send me PM now 🙂

[cpscholars Friend cpscholarsJoin date: September 2011Posts: 17Downloads:0Uploads:4 Thanked: 1 times in 1 posts]

#513423

<em>@Saguaros 398464 wrote:</em><blockquote>You can send me PM now :)</blockquote>

I sent you a PM a week ago but I’m yet to receive a response.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#513634

Hi Sam,

I logged into backend of your site and see that you’re using this template with Joomla 3.2. This template is not available for this latest version of Joomla. And we’re still in progress of upgrading our products to this version. I’m afraid that you should rollback to the previous working version of Joomla till we roll out the update package.

Regards

[cpscholars Friend cpscholarsJoin date: September 2011Posts: 17Downloads:0Uploads:4 Thanked: 1 times in 1 posts]

#519394

So when are you guys releasing an update for this template? Any timeline?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#519434

Our team is still under process to upgrade our templates to Joomla 3.2. Due to our large template collection, it takes us time to complete the upgrade. The JA Community Plus template is on our list already, we are doing our best to release it asap.

Please check our blog post for update news. Your patience on this is much appreciated.

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