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cpscholars Friend
cpscholars
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October 29, 2013 at 2:55 pm #191798I did a fresh Joomla 3 install using the quick start for JA Community Plus template. JA slides how doesn’t work at the back end. The image list cannot load, it just shows a rotating circle. I’ve fresh installs several times and it still doesn’t work. Please help. Thanks
Saguaros ModeratorSaguaros
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November 3, 2013 at 2:28 pm #511047Hello cpscholars,
If you use editor like Firebug, please have a look at ‘Error’ tab to see whether there is any error or not. I try to install quickstart package of this JA Community Plus Joomla 3.1, but the slideshow still loads images fine.
You can PM me URL and login details of your site (admin & ftp account), I will check it further for you.
Regards
atlantec Friendatlantec
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November 7, 2013 at 7:12 pm #511539I am having similar problems. I attempted to fill out a support ticket but get a gateway timeout when submitting it! This is just days after spending $70 on a subscription. Very unhappy.
I am running JA Community Plus, and using the latest version of JA Slideshow module (Version 2.6.2). I am running on Joomla 3.2 on our development/testing server, and the rest of the site is functioning well as far as I see, including the JA Twitter, JA News Ticker, and JA Bulletin modules. So this is a problem isolated ONLY to the JA Slideshow module.
For my installation, the rotating circle DOES go away and the images are displayed, but I got broken language-file issues (like it would say something like IMAGE_GALLERY instead of the correct “Images List” when viewing the module options. This disappeared after I uninstalled then reinstalled the module.
My biggest problem is much worse. Option changes do not save. Whenever I try to create or edit a JA Slideshow module instance, it will not save (or Save & Close for that matter). Saguaros, to answer your question, looking at the console in Firebug reveals that when I click the Save button, a POST request is made and the error message I receive is a 500 Internal Server Error, as so:
http://www.example.com//modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default 500 Internal Server Error
This does not happen when saving the settings of ANY other module I’ve tried.Some clues to what’s happening
- It is NOT, repeat NOT, a file-permissions problem. I have altered the permissions of the “helper.php” file and containing folder in the hopes it was a permissions problem, as 500 errors often are. It did nothing to fix the issue whether 644, 755, or 777.
- Another thing I spotted and ruled out: you’ll note there is an extra slash mark at the beginning of the path, between the domain name and the “modules” directory. I traced that back to line 21 of mod_jaslideshow/admin/assets/elements/japrofile.php, and by removing the slash mark from the code “echo JURI::root() , ‘/’, $extpath;” fixed the extra slash, but did nothing to change the 500 server error message! It merely changed it to:
- The 500 Internal Server Error goes away when you alter the helper.php file. So there is definitely a problem there! More on this below.
http://www.example.com/modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default. But this may be another minor bug to squash. But it is NOT the cause of the problem. (Once I found my workaround described below, it worked fine even with this extra slash.)
My workaround and where the error springs from
On line 45 of the file /modules/mod_jaslideshow/admin/japrofile/helper.php is:
[PHP]$japp->initialise(array(‘language’ => $japp->getUserState(‘application.lang’, ‘lang’)));[/PHP]
This is the line which causes the server error! My workaround is to comment it out. The settings now save, the slideshow displays properly. But obviously this is a temporary workaround and needs a permanent fix. Surely that line is there for a reason!!!Saguaros, I hope this helps you out. Please see if you guys can issue an update. Thank you!
1 user says Thank You to atlantec for this useful post
Saguaros ModeratorSaguaros
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November 8, 2013 at 2:34 am #511562Hi atlantec,
<blockquote>http://www.example.com//modules/mod_jaslideshow/admin/japrofile/helper.php?jaction=save&profile=default 500 Internal Server Error</blockquote>
Some others have this same error, it’s because somehow your server doesn’t allow to access / make change in files in modulesmod_jaslideshowprofiles folder. Please try to change permission to 775 or 777, also check the htaccess file if there is any rule which restricts access to these files.
It’s best if you contact your hosting provider and change these for you.
atlantec Friendatlantec
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November 11, 2013 at 1:13 pm #511840<em>@Saguaros 397015 wrote:</em><blockquote>
Some others have this same error, it’s because somehow your server doesn’t allow to access / make change in files in modulesmod_jaslideshowprofiles folder. Please try to change permission to 775 or 777, also check the htaccess file if there is any rule which restricts access to these files.
</blockquote>Please read my post. I found the problem for you, suggested the solution, and discovered a workaround. It is NOT a file permissions problem, which I specified in the very first point.
This was not a cheap plugin for us. Your support ticket system is not responding to me, and now it appears you are ignoring my post, where I described doing a lot of your tech support work for you.
1 user says Thank You to atlantec for this useful post
Saguaros ModeratorSaguaros
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November 11, 2013 at 3:07 pm #511843Thank you so much for pointing this out, In deed, Joomla has just released new version 3.2 recently and we’re in progress of updating our product to make it be compatible with this latest version.
I will report this to dev team for further checking. Thanks again.
Regards
atlantec Friendatlantec
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November 12, 2013 at 4:08 pm #512000Thank you, Saguaros! I finally got my ticket submitted as well. I appreciate your forwarding this to the devs.
Saguaros ModeratorSaguaros
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November 13, 2013 at 2:58 am #512040Hi
I just wanna update the fix here, there are 2 changes:
– In above /modules/mod_jaslideshow/admin/japrofile/helper.php file:
[PHP]$japp->initialise(array(‘language’ => $japp->getUserState(‘application.lang’, ‘lang’)));[/PHP]
change to:
[PHP]$japp->initialise();[/PHP]
– In file: modules/mod_jaslideshow/assets/elements/japanel/depend.js
Line 26:
if(typeof jQuery != 'undefined' && jQuery.fn.jquery > '1.7.0' && jQuery.fn.chosen){
jQuery(this.elmsFrom(to)).on('change', function(e){
inst.change(this);
});
}
if(typeof jQuery != 'undefined' && jQuery.fn.chosen){
jQuery(this.elmsFrom(to)).bind('change', function(e){
inst.change(this);
});
}
Please BACKUP the old files first (just in case)
Kind regards
cpscholars Friendcpscholars
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November 18, 2013 at 6:07 pm #512628<em>@Saguaros 396341 wrote:</em><blockquote>Hello cpscholars,
If you use editor like Firebug, please have a look at ‘Error’ tab to see whether there is any error or not. I try to install quickstart package of this JA Community Plus Joomla 3.1, but the slideshow still loads images fine.
You can PM me URL and login details of your site (admin & ftp account), I will check it further for you.
Regards</blockquote>
I tried to PM you but it said you’ve exceeded your quota for PM unless you delete some messages. Please can you do that and let me know when so I can send you the message ASAP? Thanks
Saguaros ModeratorSaguaros
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November 19, 2013 at 6:00 am #512663You can send me PM now 🙂
cpscholars Friendcpscholars
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November 25, 2013 at 1:37 pm #513423<em>@Saguaros 398464 wrote:</em><blockquote>You can send me PM now :)</blockquote>
I sent you a PM a week ago but I’m yet to receive a response.
Saguaros ModeratorSaguaros
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November 27, 2013 at 2:20 am #513634Hi Sam,
I logged into backend of your site and see that you’re using this template with Joomla 3.2. This template is not available for this latest version of Joomla. And we’re still in progress of upgrading our products to this version. I’m afraid that you should rollback to the previous working version of Joomla till we roll out the update package.
Regards
cpscholars Friendcpscholars
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January 22, 2014 at 3:56 pm #519394So when are you guys releasing an update for this template? Any timeline?
Saguaros ModeratorSaguaros
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January 23, 2014 at 2:40 am #519434Our team is still under process to upgrade our templates to Joomla 3.2. Due to our large template collection, it takes us time to complete the upgrade. The JA Community Plus template is on our list already, we are doing our best to release it asap.
Please check our blog post for update news. Your patience on this is much appreciated.
AuthorPostsViewing 14 posts - 1 through 14 (of 14 total)This topic contains 14 replies, has 3 voices, and was last updated by Saguaros 10 years, 11 months ago.
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JA slideshow not working in Joomla 3
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