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[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#185501

Hi I get the following server error when running the social feed plugin manually, it looks to me like it is timing out as I have a lot of feeds… would this be the case and to i need to amend anything server side or in the JA wall / Joomla back end? any help would be appreciated.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@supereight.co and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

the error log on my server shows the folowing:

[Mon Mar 04 14:06:14 2013] File does not exist: /home/super8/public_html/404.shtml
[Mon Mar 04 14:06:14 2013] File does not exist: /home/super8/public_html/favicon.ico
[Mon Mar 04 14:06:13 2013] File does not exist: /home/super8/public_html/500.shtml, referer: http://supereight.co/administrator/index.php?option=com_plugins&view=plugin&layout=edit&extension_id=10023
[Mon Mar 04 13:32:11 2013] File does not exist: /home/super8/public_html/404.shtml
[Mon Mar 04 13:32:11 2013] File does not exist: /home/super8/public_html/favicon.ico
[Mon Mar 04 13:31:55 2013] File does not exist: /home/super8/public_html/404.shtml
[Mon Mar 04 13:31:55 2013] File does not exist: /home/super8/public_html/favicon.ico
[Mon Mar 04 12:17:09 2013] File does not exist: /home/super8/public_html/404.shtml
[Mon Mar 04 12:17:09 2013] File does not exist: /home/super8/public_html/favicon.ico

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#485351

Hi,

The log shows that those files doesn’t exist, kindly go to that directory and check if they exist or not. If yes, please check the permission for those files.

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#485405

hi thanks for the reply, I checked and the files do not exist, however, I do not see why the JA social plugin would be looking to access these?

any other advise would be appreciated.

thanks.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#485492

Could you tell me more details of steps to reproduce this error? and pm me admin & FTP account of your site, I shall try to check for you.

Regards

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#485589

hi thanks again for taking your time on this.

It is when I go to the Extensions > Plug-in manager > System – JA Social feed

Next to the cron interval level, there is an option to “Run” manually, if I do, then it runs for a time in a new browser tab and then reports the server error. I have quite a large number of youtube profiles set up so am assuming that the server is timing out but I don’t know, this is just a guess as when i disable a large number of the profiles it does not seem to happen.

any further ideas?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#485749

Hi xumbrella,

I run that cron with Joomla profile at youtube but it works as normal. Could you pm me admin account or your youtube profile? so that I will try to import feed from my end, then we can know if the problem comes from your server or our plugin.

Regards

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#485840

I just PM’d you the login in for the site, please have a look and let me know your thoughts. My server admin also contacted me say that I have been getting crazy spikes in traffic from Facebook IP’s that nearly brought down the server and I think it could be linked to the social feed too? would that make sense to you?

thanks again.

<em>@Saguaros 363447 wrote:</em><blockquote>Hi xumbrella,

I run that cron with Joomla profile at youtube but it works as normal. Could you pm me admin account or your youtube profile? so that I will try to import feed from my end, then we can know if the problem comes from your server or our plugin.

Regards</blockquote>

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#486110

Dear xumbrella,

– The error messages in log should not relate to this JA Social Feed plugin, because if this plugin was disable and when you click the cron button, it will direct to index page, if the plugin’s enabled, it displays successfull message when it done. It doesn’t call file like in error message

<blockquote>My server admin also contacted me say that I have been getting crazy spikes in traffic from Facebook IP’s that nearly brought down the server and I think it could be linked to the social feed too? would that make sense to you?</blockquote>

Depending on the cron interval time, this plugin will check and pull content from social media sites so please try to change the cron interval time to a greater value or disable this plugin if it’s not necessary at this moment and you can enable it again when you wan to pull more social contents

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#486686

hi saguaros,

I have the plugin set for an interval of once every 24hrs so not very regularly… I only see the 500 server error when I run the script manually and it appears in the new tab created when the script runs… It is like it does not finish or times out?

thanks

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#487489

Hi there, did you have any more insite into my query?

thanks.

<em>@xumbrella 364737 wrote:</em><blockquote>hi saguaros,

I have the plugin set for an interval of once every 24hrs so not very regularly… I only see the 500 server error when I run the script manually and it appears in the new tab created when the script runs… It is like it does not finish or times out?

thanks</blockquote>

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#487648

Hi,

Did you ever try change the max_execution_time to a greater value?

[stambol Friend stambolJoin date: December 2009Posts: 1Downloads:5Uploads:0]

#488061

I have a problem with social feed

i put the FB ID, twitter user but not see on site feed ????

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#488097

Hi stambol,

Your FB, Twitter feeds will be imported to become joomla/k2 content in your site. Hence, please make sure you configure to show these content in right way, you can check out document of this template for more info.

See you around.

[xumbrella Friend xumbrellaJoin date: June 2010Posts: 100Downloads:0Uploads:10 Thanks: 6 Thanked: 2 times in 1 posts]

#489688

hi saguaros, yes i did think about increasing the max execution time, but this is in the PHP.ini file, correct?

In my installation this is “php.ini.disabled” and i did not want to change it in case this was done for a reason… any please advise if I should rename that file and that it should not affect any other aspect of my site?

many thanks.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#489901

Hi,

That php.ini file belongs to server side, you can ask your hosting provider for help in this case.

Regards

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