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[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#996417

My plugin refuses to import anything from instagram. It used to work before, Im using ja wall template and recently had to upgrade the plugin. It worked after I had to pay for support to fix it up correctly. Now its not importing anything from instagram. When I click verify to test the import link in the social feed plugin its taking me here https://pro.iconosquare.com/

Any help?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#996566

Hi,

You can provide the URL and admin login info of your site, I will take a look. http://static.joomlart.com/images/blog/2015/nov/Add-new-post.gif

[algar Friend algarJoin date: March 2008Posts: 19Downloads:0Uploads:0]

#996643

Hi There

What was the solution to this?

I have noticed that the Facebook images that are being populated are only small thumbnails in the content of the page and not being saved to intro and main image on the article as in the past?

What changed? Could this be related to the Joomla update?

One of the latest posts:
http://www.tnng.co.za/facebook/18904-facebook-id-1135956096453882

Old post:
http://www.tnng.co.za/facebook/18828-facebook-id-1010140349035458

Thanks
Andre

[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#996681

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#996868

Hi,

We released new version of JA Social Feed plugin 1.2.9, try to take a backup of your site and update to this latest version.

Download: https://www.joomlart.com/downloads/joomla-extensions/joomla-3-2-5-ja-system-social-feed-plugin/
Documentation: https://www.joomlart.com/documentation/joomla-plugins/ja-social-feed#instagram-settings

Regards

[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#1001615

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[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#1001616

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1001722

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[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#1002106

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1002488

Hi,

Could you help to check again? as the link of your test site doesn’t work now. And also send me the credentials: Admin & FTP account so I will have a look.

Regards

[ncarter Friend ncarterJoin date: July 2012Posts: 72Downloads:2Uploads:7 Thanks: 7 Thanked: 1 times in 1 posts]

#1023675

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1023792

When I open this plugin in admin panel of your site, it notices: 503 service unavailable.

Something with the server side, could you contact with your host for help on this case?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1023849

You can also share the ftp account of your site so I will take a look.

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