JoomlArt Forums 32,862 posts

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#142949

Hi All,

Concerned with the displeasure of members about the Support ticket system and not receiving any replies, It was found that Ticket System had a bug > Cron Job was not functional. Therefore, all the tickets raised through emails to support@JA or sales@JA were NOT converted to tickets. Only the tickets submitted through web form were recieved in the ticket system.

Now that the bug is fixed, Ticket System is full of pending tickets, and Support staff is working hard to reply / resolve the tickets. However, it will still take some days before complete efficiency is restored.

Posted for information to All the members with due apologies.

1 user says Thank You to Arvind Chauhan for this useful post

1. wiery

[sbaldwin Friend sbaldwinJoin date: May 2008Posts: 342Downloads:0Uploads:65 Thanks: 119 Thanked: 15 times in 1 posts]

#311965

Hi Drarvindc,

I just sent in a support ticket to ask about another ticket for PZG-713716 that I never submitted. It seems someone may be trying obtain my information by using my system email (which is easy to figure out). The title is “New User Details“. I never submitted this ticket! Could you please PM me as to how I read that tickets details?

Thank you,
Sandra

[wiery Friend wieryJoin date: July 2009Posts: 185Downloads:0Uploads:0 Thanks: 7 Thanked: 36 times in 30 posts]

#311966

This is great. I’m sure it will give a lot of people peace of mind knowing they will get their issues resolved sooner. Thanks for the info.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#311979

sbaldwin;137866Hi Drarvindc,

I just sent in a support ticket to ask about another ticket for PZG-713716 that I never submitted. It seems someone may be trying obtain my information by using my system email (which is easy to figure out). The title is “New User Details“. I never submitted this ticket! Could you please PM me as to how I read that tickets details?

Thank you,
Sandra

Hi Sandra,

Checked your ticket and replied too. To me it seems much more like spam as i see many other such tickets from random mail ids. I presume the login details given in the mail to be false. Please confirm the same.

arvind

[hanifahmed Friend hanifahmedJoin date: August 2008Posts: 576Downloads:0Uploads:5 Thanks: 67 Thanked: 141 times in 110 posts]

#311981

This announcement should be displayed on the front of the Forums page to explain the recent Support Crisis that the JA members have suffered!!!

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#311983

Hi drarvindc,

Good you are making this public and are handeling this, will be only for the better.

But most people i face and the reactions i read on forum is that most people make their support calls from the website and not with a e-mail. Most of those warent responded too either, maybe even more problems in the support system that have been found so far?

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