Joomla Templates Club 406,261 posts

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#152504

I’ve been trying to figure this out for a while now, but I simply can’t find the solution at the forums here or at the Jomsocial forum site. I just downloaded and installed the latest versions of JA_Sulfer and Jomsocial (through your site). As well as the joomsocial theme in your downloads area.

Problem: On the jomsocial part of the site, when displaying the latest members avatars, everything appears fine. However, when hovering over any avatar, instead of getting nicely formatted info displaying stats about the user, the tipbox displays tons and tons of html code.

The people over at jomsocial say it is a javascript conflict in your template that is causing the problem, and that I need to discuss the problem with you as they cannot diagnose each template.

Help please,
Andrew

EDIT: I’m getting these specific javascript errors from your template
in
These both appear to be in script-1.2.js

joms.jQuery.fn.qtip.timers is undefined

Line 1052

and also in script-1.2.js

value.initialize is not a function

Line 21

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#349766

Hello

pls try to use this extension:
http://extensions.joomla.org/extensions/core-enhancements/scripts/7230

Goodluck

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#349817

Thanks for the quick reply, but that didn’t seem to do it.

Again, I’m using all your software included with the bundled package. Aside from the joomla installation which I got from Joomla.com, I am using all your default templates along with joomsocial.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#349841

Can you pls submit a ticket our developer ‘ll check this issue in detail
Thanks

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#349844

I just submitted it to support via the link at the bottom of the forum post. Hopefully that will help.

[cg86 Friend cg86Join date: July 2010Posts: 2Downloads:0Uploads:0]

#350776

Also having this issue? Tried recommended extension with no luck. Please post solution for this …. thx

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#350782

I’d love to post a solution to this, but I have still not heard a word from the support ticket submission, only a confirmation that my ticket was submitted.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#350800

Hello

The problem happened because i ‘m guessing the site loading more than 2 file of jquery library, so that they ‘are conficting . now pls try to check again and make here that

1) Only one file of mootool lib and one file of jquery lib
2) Mootool libs is loaded in the first, secord is jquery lib loaded

Goodluck

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#350803

<em>@tienhc 187717 wrote:</em><blockquote>Hello

The problem happened because i ‘m guessing the site loading more than 2 file of jquery library, so that they ‘are conficting . now pls try to check again and make here that

1) Only one file of mootool lib and one file of jquery lib
2) Mootool libs is loaded in the first, secord is jquery lib loaded

Goodluck</blockquote>

I’m not a coder, and as far as I’m aware I’m not using mootool (I have no idea). Those steps may be useful, but I don’t know where to start nor do I really have the patience anymore to figure it out. At this point I’m sort of regretting going with joomlart before I had heard of rocket themes. The help here is pretty abysmal.

Any other suggestions? Or should I keep waiting for another unclear and ambiguous set of instructions? The part that confuses me most is that I’m using your template pack, and it does this by default, yet its been two weeks since I’ve submitted my support ticket without a response.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#351224

Hmm,

The mootool is used and built-in the joomla CMS, the problem happed because its having the js conflict bettween jquery and mootool, pls let me which Your ticket ID , i could not see your submitted tickets, ( pls put FTP account and Administrator account, i ‘ll check and resolve this)

Thanks

[spiffywilco Friend spiffywilcoJoin date: July 2010Posts: 6Downloads:0Uploads:0]

#351332

Thank you for your response, but the support here has much to be desired. I’ve decided to go with a template from a different company. On the same note, reading through your forums there are a ton of issues which never get responses, legitimate problems from knowledgeable customers that don’t get any attention. Seeing as I could download your template from any torrent site for free, what people here are paying for is support more than the code.

Thanks for your time, and keep up the good work.

[storkinn Friend storkinnJoin date: July 2010Posts: 29Downloads:0Uploads:4]

#352506

Hi!
I am confused becuase of your replies…. So what’s the result? we cant use Sulfur template for Jomsocial applications? I have same problem.. The applications work with jomsocial template. But they dont work with Sulfur template..
Why i have paid money for template if it doesnt work exactly with jomsocial?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#352592

@all The joomsocial has the jquery library, and the problem is there, that’s the conflicting JavaScript between : mootool library – jquery libary, if your site is using modules which needs jquery libs such as facebook module…, the template will have javascript conflict between mootool library – jquery libary and jquery versions

Jomsocial has also recommended about this issue: http://www.jomsocial.com/docs/Common_FBC_Issues, and you can search in google, you will see that many users are having same issue,

So that the best way, you give me the FTP account and Administrator account, I will try to fix the problem.

[storkinn Friend storkinnJoin date: July 2010Posts: 29Downloads:0Uploads:4]

#354584

Hi tienhc!
I couldnt solve that problem.. Please help me, what should i do for same issue? Actually i saw everyone has same problem but i couldnt find the right reply. (I searched both of Joomlart and Jomsocial forums)
Thanks…

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