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[webartenco Friend webartencoJoin date: December 2011Posts: 5Downloads:0Uploads:2 Thanks: 2]

#178193

Hello, we installed JA Comment in one of our sites. This is the first time we use this component, but we don’t succeed in getting it worked. Can you help us, what do we do wrong?
– reactions are not visible in the system
– no e-mails are send
We hope you can react soon.
Yours sincerely, Anja van Aert

[emandowa Friend emandowaJoin date: November 2010Posts: 26Downloads:0Uploads:0]

#457620

I have the same issue on http://www.africaglobalvillage.com nd no one is responding

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#457721

<em>@emandowa 325636 wrote:</em><blockquote>I have the same issue on http://www.africaglobalvillage.com nd no one is responding</blockquote>
Hello emandowa,

I went to your FTP and didn’t see any JA Comment component folders on your site (both front-end and back-end). Did you delete them? Please re-check it.

Regards.

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#457723

<em>@webartenco 325607 wrote:</em><blockquote>Hello, we installed JA Comment in one of our sites. This is the first time we use this component, but we don’t succeed in getting it worked. Can you help us, what do we do wrong?
– reactions are not visible in the system
– no e-mails are send
We hope you can react soon.
Yours sincerely, Anja van Aert</blockquote>
Hello webartenco,

Can you send PM to me with your FTP account? So I can diagnose this problem.

BTW, please include this forum thread URL in your PM, so I can follow it.

Best regards.

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