JoomlArt Forums 32,862 posts

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#123302

Does anyone have a fix for RC3? When I load my website with RC3, I get the following message:

Fatal error: Call to undefined method: jexception->getitems() in /homepages/26/d217711452/htdocs/templates/ja_koniga/ja_menus/Base.class.php

I can go to one of the default templates temporarily, but I really like this one and would like to continue using it.

Any ideas?

[cssyeah Moderator cssyeahJoin date: June 2006Posts: 653Downloads:73Uploads:15 Thanked: 121 times in 81 posts]

#231208

Hi arpboy,

We will fix this bug at an early date.

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#231210

Thank you! I look forward to it.

[codybohnhead Friend codybohnheadJoin date: May 2007Posts: 1Downloads:0Uploads:0]

#231212

<em>@trungch 29938 wrote:</em><blockquote>Hi arpboy,

We will fix this bug at an early date.</blockquote>
What is the eta of the fix for this template? I ask because it is a big need for my project. Thanks for your help.

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#231423

Folks, we’re still waiting for 1.5RC3 compatibility. Do you know when that will happen?

Thank you!

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#231508

Trungch: I’ve heard nothing more about this update. Can you give me an idea when the fix will come? I have a business website that relies on it; I’m beginning be disappointed in this template.

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#231953

Any update on when this will work with 1.5RC3? I *REALLY NEED* this update. My site was built around that template, and now I can’t use it! I had a private message that it would be fixed a week ago. No one is replying to my queries.

Do I need to redesign my website and give up on this template?

[mwiprod Friend mwiprodJoin date: April 2007Posts: 5Downloads:0Uploads:0]

#231973

arpboy, I need this template too but many things have changed between Joomla! 1.5 RC2 and RC3. 🙁

Please be patient, I think JoomlArt pros will post new release soon.

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#231976

Well, I hope so. They promised me a fix a week ago, and I haven’t heard anything from them since. I’ve asked several times with no response. My confidence in this organization is fading…

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#232458

Trungch, I’m very discouraged. I built my business site around this template. There have been no updates, no response, broken promises (I was promised it would be fixed last month). You guys are still churning out templates, but not fixing what you have!

Are you guys abandoning this template? I need to know! If I need to abandon your site, I need to know!

Please respond!

[ghoz Friend ghozJoin date: January 2007Posts: 6Downloads:0Uploads:0]

#232758

Well Guys,

After carefully looking at the Joomla 1.5 API documentation, I extracted the following sentense:

“JMenu is implemented as a Singleton object, that is only one instance of this object exists per client (’site’, ‘administrator’, ‘installation’.)”.

What that means is that when calling JMenu::getInstance(), you have to provide this function a valid client application name. Valid names can be obtained using JApplicationHelper::getClientInfo.

So, I slightly modified the Base.class.php file in order to pass the ‘site’ client application name and everything works back fine.

So, in the loadMenu() function, I changed the line:
$menu = @JMenu :: getInstance();
By this
$menu = @JMenu::getInstance(‘site’);

That’s it!

I believe there is no need to be that aggressive against JoomlArt people.
We should try to be more constructive here and help them on the still evolving Joomla 1.5 version. They are doing their best with their available resources.

By the way, Joomla1.5 is not yet stable, it’s an RC3. It’s supposed to be close to a realase version but it is NOT.

If you guys decide to go live with this, don’t blame JoomlArt … you should be aware that that you could encounter such problems.

Cheers,
Greg

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#232767

Greg:

You make some good points, but first: THANK YOU! The fix worked beautifully.

OK, let’s talk about support. In the main, I agree with you. I don’t normally take an adversarial tone when I deal with support. I had a couple of problems with their response, which is what triggered my flame-ish note:

1. They note on their home page that their templates support 1.5RC3
2. When I contacted them about this, they promised that they would have a fix the following day (which would have been October 25th, if I recall).
3. I’ve also been having some un-addressed problems on templates using normal 1.0.13 code.
4. For over a week, I had no response at all from them, even to say “not now.”

Had they said, “Sorry, we’re holding off supporting 1.5 until they do a full release,” I would have accepted that. If they had said, “Yeah, we’re working on it, but it may be a few weeks,” then OK. Even if they thought they would fix it in awhile, but were working on templates having problems with 1.0 first, then I’d have no problems.

However, there’s a clear statement that they’re supporting 1.5RC3, and they made a promise directly to me that they would have a fix quickly. When I followed up repeatedly, there was no response, not even to say they were buried. When you’re being ignored, it’s time to turn up the heat.

To be fair, I do think these guys have their heart in the right place. I think that either they’ve bitten off more than they can chew, or they’re not organized enough for the task at hand. In my own business, I know that disorganization results in unhappy customers, unfulfilled promises, and harm to the business.

I note that I’m not alone in my concerns. It may be good for them to either take a month off and focus on quality issues, or to assign part of their crew to focus on follow-up. They probably need to start a quality-assurance/technical support team. It would help restore the faith of many of their customers, it would improve the quality of their product, and it would ultimately enhance the long-term growth of their business.

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#232768

Greg, I’m going to sound like a total “luser,” but I’ve got to ask one other question:

When you were reviewing the template, did you see why it won’t go to the wide format? I’m not pressing, but just checking in…

Thanks again for your terrific help.

-Richard

[ghoz Friend ghozJoin date: January 2007Posts: 6Downloads:0Uploads:0]

#232916

Richard,

While using this template, I fixed the size to wide by setting ja_screen=wide in the params.ini file?
I also disabled the fact that end-users are able to narrow the template, I did this by setting usertool=2 in the sme file. By the way, it also disabled the color switcher which is ok for me.

Hope these explanations help.

Greg

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#232934

Greg, thanks for your reply. My settings match your suggestions. Here’s my site: http://www.RichardBerry.org – does it look wide to you? Maybe I’m just crazy…

Thanks again for your help!

-Richard

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