JoomlArt Forums 32,862 posts

[classfa Friend classfaJoin date: January 2011Posts: 12Downloads:0Uploads:2 Thanks: 4]

#160038

very poor support almost they do not help at all just want to sell and forget about customer need and support. I post bug 2 days ago still they have not seen it other time i gave my site and explain the peroblem they said send screen cast !!!!! they did not bother to see it on live site .If you suffer from same experiences we need to find way to make them change their attitude toward after sell support.good template and nice extention is all joomlart think about not support .

[goldorakiller Friend goldorakillerJoin date: July 2010Posts: 39Downloads:0Uploads:9 Thanks: 10 Thanked: 6 times in 1 posts]

#376170

<em>@classfa 220765 wrote:</em><blockquote>very poor support almost they do not help at all just want to sell and forget about customer need and support. I post bug 2 days ago still they have not seen it other time i gave my site and explain the peroblem they said send screen cast !!!!! they did not bother to see it on live site .If you suffer from same experiences we need to find way to make them change their attitude toward after sell support.good template and nice extention is all joomlart think about not support .</blockquote>

Unfortunately, I’m agree with you.
The support is not up to the 109 dollars that I paid.

There still a long delay between answer and response.
Often there is no answer

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#376336

Hi guys,

Could you provide me with delay tickets you might have got? Or you can contact me at my skype donglt_hckr, my email address don(at)joomlart.com for prompt assistances as well. Sorry for any inconveniences!

Cheers,

Don

1 user says Thank You to Don Lee for this useful post

1. classfa

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#376342

@classfa >> i checked all your forum posts and they all have been duly replied, its you who has not got back to the posts with details when asked. Unless you got a better explanation for why you felt to write this, i am going to delete the thread… crap it is.. All your forum posts were duly answered and you failed to reply back.

@goldorakiller >> Its pretty easy to say that. Please provide me link to your posts / tickets which were not answered within 24 hrs and make sure you have provided all the details in your posts as requested by the support staff.

It is requested to both of you to confirm if you followed the support guidelines >> http://www.joomlart.com/forums/topic/guidelines-for-efficient-prompt-help/…

I am not going to keep this crap thread here, its baseless.

Arvind

[classfa Friend classfaJoin date: January 2011Posts: 12Downloads:0Uploads:2 Thanks: 4]

#376509

it is not base less. I post a problem and give site for you to see the problem with mega menu last line has problem you did not bother to see site ask for screenshot .if you go to classfa.com and click on study group you can see last set of submenue is not alighn with other does this need screenshot?????????????????? and i post question about compatibility of jomart with jomsocial and jomwall the answer was you do not know about joomwall very helpfulllllllllll delete it as you wish but this is not answer to your problem your support is poor you know that deletting this post does not help change your way of business

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#376522

I see the problem in your site and confirm the mega menu issue. But did you reply back in your post about it? Look classfa, i am not trying to shed our support commitment, but at times persistence and followup from your side is required to see the end of a question.

http://www.joomlart.com/forums/topic/mega-menu-8/ << This post is waiting your reply. If you would have replied back, it would have got solved. <<

Regarding your JomWall and JomSocial Compatibility question >> http://www.joomlart.com/forums/topic/ja-social-jomsocialjomwall-compatibilty/ << It was answered by me, Yes we have not tested JomWall and so the same was told to you. We can not test each and every component out there. But if JomWall works with other templates and not with ours, we shall fix it.

I stand by my terming this thread as baseless. All your questions were answered and you did not follow them up at all. Your mega menu issue is being looked into and i may need your site login details to check the same. Hope you wont mind sending a PM to me regarding the same.

Arvind

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