Joomla Templates Club 406,261 posts

[yakabout Friend yakaboutJoin date: April 2011Posts: 27Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#181477

I hate to use a meme phrase for a thread title, but it captures how I feel about The Wall pretty well. I raised my feelings in another thread that got sidetracked onto the topic, but the issue deserves attention, thus this thread. I just noticed that the ‘take the tour’ function doesn’t appear to be working any more and I’m guessing because thats where one would find the commentary about how unbelievably fantastic and revolutionary this template is, full of promises that so far are yet to be delivered. Indeed, it very much looks as if The Wall has been abandoned by Joomlart, which is pretty annoying considering the single purchase concept used to get it out there. I know I am not alone in being rather annoyed about the way this has been handled. If it was a free template I wouldn’t complain, but its not, and it doesn’t look good.

Poor documentation, on-going bugs, negligence in responding to this forum, including moving ‘solved issues’ to the ominously empty ‘solved issues’ section.

Joomlart… are you committing e-suicide on purpose here? No doubt, like many others here I manage numerous Joomla websites for clients. In fact I have set up several Joomlart accounts in their names. Over the past couple of years I have brought a lot of business Joomlart’s ways, but the confidence I once had in doing so is evaporating swiftly. The Wall isn’t the only example that is causing this trend, but it is probably the most obvious.

In short, Joomlart, get your act together, or start losing customers. Its as simple as that.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#470365

Hi Yakabout,

Really appreciate your sharing on our JA Wall template. We need the truth from you guys to know what went wrong!

Regarding all solved issues in forum, the process is if one thread is solved, it will be tagged as Solved and moved to Solved issues section in forum. I will check again for you to drive easily
.
For your comments on JA Wall toolbar in mainsite, i will bring this to our dev team to take into consideration!

For JA Wall template and its documentation, if you are unhappy with any reason, pls detail us one by one then I will follow up and try my best to help you out of any.

Look forward to hearing further from you.

Regards,

[John Wesley Brett Moderator John Wesley BrettJoin date: July 2013Posts: 2142Downloads:17Uploads:26 Thanks: 175 Thanked: 645 times in 426 posts]

#470367

<em>@yakabout 342592 wrote:</em><blockquote>

Poor documentation, on-going bugs, negligence in responding to this forum, including moving ‘solved issues’ to the ominously empty ‘solved issues’ section. </blockquote>

Speaking of documentation – could you document the problems you are having that are not finding answers documented in our documentation?

I see you have filed a “Support Ticket” containing only your message above. If you could be more specific we would appreciate it. It is hard to answer a Support Ticket in which no specific problem has been addressed.

Thanks!
John.

[yakabout Friend yakaboutJoin date: April 2011Posts: 27Downloads:0Uploads:0 Thanked: 1 times in 1 posts]

#470502

John, I did not mean to submit a support ticket – that must have been accidental. I wouldn’t post a ticket without a specific question. In any case, I always prefer not to submit a support ticket if I can help it. Not just because I dislike the idea of having to include passwords to admin and server (even if it can only be read by support staff – call me paranoid) but I far prefer to find an answer there and then, usually bu perusing forum posts. If JA staff were more responsive to forum posts and less reliant on ticket submissions, there would be more answers for people in the forums, more posts in the ‘solved issues’ section and ultimately less tickets for you to deal with. If you took a different approach, time and effort solving a problem for one user may very well help solve it for others as well.

By using the forum posts and relying on user responses whenever I couldn’t find an answer so then posed the question has solved most of the issues I have encountered. The documentation has solved some others to. But the documentation could be more thorough and I believe other members would suggest the same. Just a quick perusal through these forums confirms that.

I do have a bunch of outstanding issues on a couple of websites I have built using The Wall. I’m yet to update one of them to 1.05, so when I do I’ll then make some cliff notes of outstanding issues on both sites and submit a post and or ticket.

Thanks to you and JA Dev for your response. It’s comforting to know you’re paying attention to comments like these. I do believe the wall is a great template. But it could be better if JA were more pro-active on it, which would make it more user-friendly for us all, and I think result in a bigger uptake for you guys. And we’re still waiting on some of the new themes that were talked about in the past to (hint hint)

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