Joomlart Ticket Support not good enough

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Viewing 15 posts - 31 through 45 (of 45 total)
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  • puneet Friend
    December 8, 2011 at 8:00 am #428621

    Hi Phill
    how to raise the ticket. Ticket system is not working.

    Phill Moderator
    December 8, 2011 at 8:03 am #428623

    Yes, as I said I will get back to you as soon as it is fixed. However, in the mean time one of the other supporters who is a little more experienced than me with these kinds of problems is going to take a look. Please bear with us.

    TomC Moderator
    December 8, 2011 at 7:15 pm #428778

    <em>@puneet 287821 wrote:</em><blockquote>What kind of support is this, you ticket system is not working from last many hours.
    Nobody is here to reply.</blockquote>
    With all due respect . . . you really do need to learn to exercise a bit more patience and consideration in your communication delivery. As Phill explained to you, we were experiencing issues with our Support Ticket System, and were not able to address a number of Support requests for a bit of time. Issues such as these are often part-and-parcel with computer/internet based systems … and does not necessarily reflect poor Support efforts.

    Perhaps, the next time you’re feeling a bit frustrated, you might try asking a question in a considerate and constructive manner – rather than lashing out in a condemning tone right out of the gate.

    puneet Friend
    December 8, 2011 at 7:47 pm #428787

    <em>@TomC 288018 wrote:</em><blockquote>With all due respect . . . you really do need to learn to exercise a bit more patience and consideration in your communication delivery. As Phill explained to you, we were experiencing issues with our Support Ticket System, and were not able to address a number of Support requests for a bit of time. Issues such as these are often part-and-parcel with computer/internet based systems … and does not necessarily reflect poor Support efforts.

    Perhaps, the next time you’re feeling a bit frustrated, you might try asking a question in a considerate and constructive manner – rather than lashing out in a condemning tone right out of the gate.</blockquote>

    Read earlier posts and see yourself the time I wait for before posting that.

    Phill Moderator
    December 8, 2011 at 9:43 pm #428809

    You problem is quite a complex one so you will have to wait unfortunately for the dev team to investigate. I have raised the issue which in all fairness is quite a unique one.

    I myself am unable to test as I do not have sh404sef and am not going to splash out on buying myself a copy just to test something. I am sure the other supporters would not want to spend their own money either which is why we have to wait for one of the developers to assist. I am sorry it is taking longer than normal but this really is a more complex problem than it first seems.

    puneet Friend
    December 13, 2011 at 7:28 am #429448

    Any updates?

    puneet Friend
    December 19, 2011 at 7:34 am #430352

    Do you guys want me to wait still longer?

    Manos Moderator
    December 19, 2011 at 1:57 pm #430372

    Hi,

    I am trying to follow this issue, i will check to see if there is any solution and inform you as soon as possible.

    Regards

    puneet Friend
    December 19, 2011 at 2:14 pm #430373

    Hey Thanks, I won’t be able to see this thread after 25th December as my license will expire on that day. What should I do, I have not plan to renew, not that templates are bad, but I don’t need right now.

    Phill Moderator
    December 19, 2011 at 2:29 pm #430375

    <em>@puneet 290081 wrote:</em><blockquote>Hey Thanks, I won’t be able to see this thread after 25th December as my license will expire on that day. What should I do, I have not plan to renew, not that templates are bad, but I don’t need right now.</blockquote>

    Arvind has extended your membership until Jan 15th as a gesture of good will. This problem has become a little more complex and as such has taken a lot longer than we would normally hope to resolve.

    In the mean time pascm will continue to follow up on your problem.

    puneet Friend
    December 19, 2011 at 3:02 pm #430381

    <em>@phill luckhurst 290083 wrote:</em><blockquote>Arvind has extended your membership until Jan 15th as a gesture of good will. This problem has become a little more complex and as such has taken a lot longer than we would normally hope to resolve.

    In the mean time pascm will continue to follow up on your problem.</blockquote>

    Oh Wow! Thanks Phill and Arvind.
    I hope this gets resolved soon.
    You can change the title of the thread, it actually looks very bad.

    puneet Friend
    January 8, 2012 at 4:30 pm #433002

    Any updates? My license will expire on 15th January, and then I won’t be able to access this thread.

    TomC Moderator
    January 9, 2012 at 1:39 am #433048

    <em>@puneet 293556 wrote:</em><blockquote>Any updates? My license will expire on 15th January, and then I won’t be able to access this thread.</blockquote>
    Which was your original thread/issue?

    Manos Moderator
    January 10, 2012 at 7:48 am #433244

    Ηι,

    Tom the issue is related to sh404sef and as i am mentioning on this ticket -> NUO-380-42370 i didn’t have any updates but also i couldn’t identify the problem from my end.

    I guess that with the latest version of sh404sef and jat3 this should be solved.

    Manos Moderator
    January 12, 2012 at 2:21 am #433482

    <em>@puneet 293556 wrote:</em><blockquote>Any updates? My license will expire on 15th January, and then I won’t be able to access this thread.</blockquote>

    Hi,
    We have checked your website and we can’t confirm the issue also in the latest version of JAT3 the issue has been resolved. Please confirm the same as we were unable to login to your website to make sure that because the credentials provided to NUO-380-42370 ticket are not valid.

    Please confirm from your side also that the issue has been resolved.

    Regards

    Manos

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Viewing 15 posts - 31 through 45 (of 45 total)
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This topic contains 45 replies, has 6 voices, and was last updated by  Manos 12 years, 10 months ago.

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