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[tccmike Friend tccmikeJoin date: August 2011Posts: 36Downloads:0Uploads:15 Thanks: 10 Thanked: 1 times in 1 posts]

#168080

Basically if I make an article with a jpg file linked in it from the server it will only display the RED X placeholder as pictured below. gif files work perfectly though… I am now at a loss as to the cause since everything seems to be right.

I will leave the link up for at least a month or so for the help forum but can’t promise anything after that as Oct. 1 is the launch date.
http://staging.corvallisclinic.com/imgtest

Here is a screen shot just in case the link goes down. (did the screenshot through Citrix so thats why the low 16bit resolution)

As you can see it is the RED X placeholder not the normal broken link place holder that means its not there. So it can see it but then it won’t load it like it is corrupt or something but the picture loads perfectly in Photoshop and any image program for viewing that I can find and even locally in a browser it works, but not through the browser… I also made sure the permissions were ok already to so that’s not it.

I also tried resizing the jpg and saving in Photoshop and still no joy…

Current Configuration:
IIS 7.5
MySQL Server 5.1
PHP 5.3.6
Joomla! 1.7
JoomlArt T3 Framework + Modified JA_Blank Template

If you need anything else PLEASE let me know.

Thanks in Advance! Any help on this would be appreciated.

-Mike

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#410136

Sory, but hte link does not work for me. Can you check it?

1 user says Thank You to Phill for this useful post

1. tccmike

[tccmike Friend tccmikeJoin date: August 2011Posts: 36Downloads:0Uploads:15 Thanks: 10 Thanked: 1 times in 1 posts]

#410140

I double checked the link and it gets there from my cell phone, a proxy browser online, and I will check again from home once I leave the office.

Can you at least get to http://staging.corvallisclinic.com ?
If so I replicated the problem on the main front page of the site for now as well.

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[tccmike Friend tccmikeJoin date: August 2011Posts: 36Downloads:0Uploads:15 Thanks: 10 Thanked: 1 times in 1 posts]

#410141

P.S. Thank you for useful message in your signature I never noticed the thanks button on the bottom until I read that.

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#410144

Hi,
i can see jpg files on first and second link also.. .but believe me your images need to be optimized for web.

I hope Phill can see them also now at least on the second link.

If this one is -> http://staging.corvallisclinic.com/images/home/mycc-sansserif.jpg -> 594,1 KB (608.355 bytes) when is should be 5,5 kb then you should expect a very slow load according to the speed that someone is on when visiting your site.

So in conclusion you must optimize your images!

Regards

Manos

1 user says Thank You to Manos for this useful post

1. tccmike

[tccmike Friend tccmikeJoin date: August 2011Posts: 36Downloads:0Uploads:15 Thanks: 10 Thanked: 1 times in 1 posts]

#410154

Its not the speed of the image loading that is the problem, its that it never loads…

Also it would seem that it only does this in IE which I just figured out a little bit ago because for some reason on my office computer everything works perfectly. (I am the only person at the office that has other browsers loaded.)

With FF or Chrome it loads just fine from anywhere I have tried so far, but in IE it just puts in the placeholder and an X. (even tried to load over RDP directly on the web server where there is no network in between for loading speed to matter and it still does it.)

However you do bring up a good point that I should be optimizing my images better. I will do that tomorrow once I get back to the office and see if it fixes the issue in IE… Maybe IE has something to detect that an image is not optimized and chooses not to load rather than to load slowly. (I only loaded those images as a test for our marketing dept. to see which version they liked better between serif and sanserif in the logo for the new section)

Thank you again for the help you seem always be right on top of things around here. I will post tomorrow and see if that does it. I really hope it is the problem, that way I can chalk it up to “That’s what I get for taking a shortcut”.

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[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#410157

Hi,

It works perfect on IE 9 and compatibility mode 8 please see attached images.
Try to refresh your page on IE with Ctrl+F5 and see if that helps you but i am sure there is no problem other than image size here.

Regards

Manos

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#410163

It is now working for me but as pascm says some of your images are massive. They are visible but due to their size they may not be getting served to the device you are on.

1 user says Thank You to Phill for this useful post

1. tccmike

[tccmike Friend tccmikeJoin date: August 2011Posts: 36Downloads:0Uploads:15 Thanks: 10 Thanked: 1 times in 1 posts]

#410276

Yeah I just optimized them and uploaded a few minutes ago… it was still serving the cached ones that were huge for a bit but once I optimized them, cleared the cache, and did the ctrl+f5 to reload everything it now seems to be working on all the browsers and systems I have to test on.

I usually do optimize my images for production but on a staging site I usually just make sure the images are all smaller than say half a meg then just get it looking the way I want and get everything going.

Once I do that then I optimize and reorganize for the final production version. Not sure why I never ran across this issue before but I try to only deal w/ an issue once then never again. So, I guess this means I will need to change my workflow a bit so I optimize my images during development to then.

THANK YOU again for your help this would have taken much longer than it did, for me to get this fixed, w/o your input.

-Mike

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#410370

if you have uploaded an image of the same name for some reson it sometimes keeps the old images size info….open your insert image box click on a different image then back on to the image you want to show this will show the edited images sizes

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