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creativesmythe Friend
creativesmythe
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March 29, 2012 at 12:46 pm #175554I just saw this error message on the homepage of my website – ingrownhairprevention.com. no idea what it is. please help.
thanks
wendyePhill ModeratorPhill
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March 29, 2012 at 1:28 pm #446293Could you check the credentials you have supplied as they do not appear to be working.
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creativesmythe Friendcreativesmythe
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March 29, 2012 at 2:43 pm #446306Sorry, I realized I was locked out after I submitted the info…my hosting company has reset my info…I will PM you now.
Phill ModeratorPhill
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March 29, 2012 at 4:32 pm #446318Not quite sure what has happened. It seems that you updated Joomla to version 2.5.3 but never clicked the database button afterwards as there were a number of errors showing. Not sure if this is the cause but if you deleted a user (with an ID of 44) during that time the database may not have been cleared properly. To clear this you would probably need to manually delete the records from the database using a tool such as phpmyadmin.
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creativesmythe Friendcreativesmythe
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March 29, 2012 at 4:39 pm #446321Thank you very much.
Phill ModeratorPhill
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March 29, 2012 at 4:48 pm #446324If you struggle to o it drop me phpmyadmin details and I will take a look. Before you do anything though please make sure you backup your site and database. Akeeba backup is a great tool to do this for you.
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Phill ModeratorPhill
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March 29, 2012 at 4:49 pm #446325Doh, I see the message is now sorted. Good luck with your site.
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creativesmythe Friendcreativesmythe
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March 29, 2012 at 6:51 pm #446355It’s back – and I haven’t even been on my back end doing any thing…I just send PM with my details. If you could please take a look it would really appreciate your help.
thanks
wendyePhill ModeratorPhill
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March 29, 2012 at 6:57 pm #446359Thanks for the username and password, chould you add the link I need to go to so I can put them in?
creativesmythe Friendcreativesmythe
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March 29, 2012 at 7:08 pm #446362sorry about that… http://ingrownhairprevention.com/administrator/index.php
Phill ModeratorPhill
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March 29, 2012 at 7:30 pm #446370That is the link to the back end of your site? How do I get to phpmyadmin? It is the database I need to check
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Phill ModeratorPhill
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March 29, 2012 at 7:32 pm #446371Ahh, sorry. I see it now in the back end of Joomla. Neat.
creativesmythe Friendcreativesmythe
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March 29, 2012 at 7:44 pm #446373I sent an updated PM. Thanks
Phill ModeratorPhill
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March 29, 2012 at 7:51 pm #446374That seems to be fixed for now. I had to create a user with the ID of 42. I have done a little reading and it seems to be a Joomla bug. Not the best fix but at least it works.
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creativesmythe Friendcreativesmythe
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March 29, 2012 at 9:09 pm #446386Thank you so super much! Seriously.
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This topic contains 15 replies, has 2 voices, and was last updated by creativesmythe 12 years, 8 months ago.
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