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[timwu1616 Friend timwu1616Join date: July 2011Posts: 66Downloads:0Uploads:20 Thanks: 2 Thanked: 1 times in 1 posts]

#172528

Hi guys,

I’ve got a problem in J1.7.3, JA Teline IV that I can not same the profile settings. It shows me an error of <blockquote>An error has occured when saving Global Settings</blockquote>. Search from this forum for a while but, the related posts say it needs FTP access etc…. I tried that but it does not work for me. After working around and I found T3 tries to save the ini file in …./templates/ja_teline_iv/etc/profiles. But this folder does not exit. After creating profiles folder, the profile saves succeeded.
This is the first time I use the latest version of JA Teline IV and I did not have the problem with previous versions.

[John Wesley Brett Moderator John Wesley BrettJoin date: July 2013Posts: 2142Downloads:17Uploads:26 Thanks: 175 Thanked: 645 times in 426 posts]

#438134

Definitely a permissions issue.

In the Administrative area – Please go to

SITES > SYSTEM INFORMATION > DIRECTORY PERMISSIONS
[FONT=arial]This will list the areas where you need to correct permission settings. If something shows as unwritable [/FONT][FONT=arial]then it need to be corrected. [/FONT]

Permissions as a rule: Files = 644 and Directories = 755

Let us know if we can help further.
John.

[timwu1616 Friend timwu1616Join date: July 2011Posts: 66Downloads:0Uploads:20 Thanks: 2 Thanked: 1 times in 1 posts]

#438143

Thanks a lot and I will do that.

[Author]

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