JoomlArt Forums 32,862 posts

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#207398

For months we have been working on new backend system for our sites and with it we plan to streamline our membership plans. Help us to make the right decision by providing us your feedback.

Some of the proposals are :

1. Should Ticket system be closed?
2. Should copyright removal be made free?
3. Should we increase the price of membership?

We need your feedback to make the right decision. It would takes less than 1 minute of yours.

Feedback Form

A detailed blog will also be coming up soon with highlights of our new system.

16 users say Thank You to Hung Dinh for this useful post

1. Arvind Chauhan
2. pavit
3. dieudonne
4. Pankaj Sharma
5. Adam M
6. Phill
7. patvandenbosche
8. jerlanloresto24
9. we2solutions
10. lndesigns
11. Henning
12. jethro
13. ꦯꦸꦕꦶ ꦏꦸꦂꦤꦶꦲꦮꦤ꧀
14. thkellmann
15. Manos
16. timheel

[dede.olloy Friend dede.olloyJoin date: February 2015Posts: 3Downloads:128Uploads:1]

#574198

1 : no
2 : yes
3:no

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#574205

Just to add to Hung’s comments above re the ticket system. A lot of calls get dealt with in the ticket system and there is also a lot of helpful information there. The problem is, that is only ever any good to the person who raised the call as it is a private system. The forums however allow the collective knowledge to be shared. Many people simply use the search facility rather than wait for an answer to their question. In my mind just having then support system, an open one, is far more productive and helpful to the wider community. The forum needs some polish, but it does work well.

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#574207

@phill i agree with you

But Kayako is also helpful for people not familiar with forums , i can see many users asking for help directly in Kayako because for some reason they ignore the exsistence of Forum, so many times i asked them to post their question into Forum giving them the link to the specific template forum and told them to use the search to find answers to all their questions , since reading forum is a great way for learn and gain more knowledge on the operation of the extensions and related problems.

[Laong Duijndam Friend Laong DuijndamJoin date: November 2010Posts: 226Downloads:20Uploads:91 Thanks: 65 Thanked: 3 times in 1 posts]

#574208

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? I believe that’s not a good Idea

Best regards Cees

[ingi76 Friend ingi76Join date: January 2007Posts: 1Downloads:0Uploads:0]

#574224

1. Should Ticket system be closed? No
2. Should copyright removal be made free? It would be a nice option
3. Should we increase the price of membership? No

[zorion Friend zorionJoin date: January 2013Posts: 1Downloads:0Uploads:0]

#574228

the same to floor 2

[navamhyd Friend navamhydJoin date: May 2015Posts: 93Downloads:383Uploads:27 Thanks: 18]

#574232

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? No

Thanks,
Navam

[gonzoxm Friend gonzoxmJoin date: November 2007Posts: 1Downloads:3Uploads:0]

#574235

1 – No
2 – Yes
3 – No

[sarinsang Friend sarinsangJoin date: April 2013Posts: 7Downloads:16Uploads:0 Thanked: 3 times in 1 posts]

#574238

1 : no
2 : yes
3:no

[wilsthorpe Friend wilsthorpeJoin date: June 2015Posts: 1Downloads:0Uploads:0]

#574240

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? No

[onedemian Friend onedemianJoin date: June 2008Posts: 15Downloads:34Uploads:5 Thanked: 1 times in 1 posts]

#574243

1. Should Ticket system be closed? Yes only if there is something to receive support
2. Should copyright removal be made free? Yes, it’s pretty usual
3. Should we increase the price of membership? No.

[johnnys Friend johnnysJoin date: November 2012Posts: 123Downloads:102Uploads:6 Thanks: 28 Thanked: 3 times in 1 posts]

#574255

1. Should Ticket system be closed? No, very useful.
2. Should copyright removal be made free? Yes, offered elsewhere.
3. Should we increase the price of membership? No, potential loss of customers.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#574260

Any surprise that the overwhelming consensus for copyright removal is “YES?” 😉

1 user says Thank You to TomC for this useful post

1. dieudonne

[carsolio Friend carsolioJoin date: June 2012Posts: 3Downloads:27Uploads:0]

#574267

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? I believe that’s not a good Idea

Regards

[Author]

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