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June 21, 2015 at 9:25 am #574926
Keeping a simple support system that you can manage is better than having an complicated one but you cannot manage and respond in a timely manner.
June 21, 2015 at 9:25 am #641270Keeping a simple support system that you can manage is better than having an complicated one but you cannot manage and respond in a timely manner.
June 21, 2015 at 9:25 am #739933Keeping a simple support system that you can manage is better than having an complicated one but you cannot manage and respond in a timely manner.
amitray Friend
amitray
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June 21, 2015 at 9:43 am #574927Till date I have never used the ticket system but i run many sites without any issues though I have asked question in forum. I feel forum is more than enough and a topic can be viewed by all users. Technical Forum can be made private where only members can access.
Frontend Copyright removal can be made free. Those who have already paid for a template atleast they can remove the copyright although the code copyright always belong to Joomlart.
Regarding increase in price it may reduce customers, instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.1 user says Thank You to amitray for this useful post
amitray
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June 21, 2015 at 9:43 am #641271Till date I have never used the ticket system but i run many sites without any issues though I have asked question in forum. I feel forum is more than enough and a topic can be viewed by all users. Technical Forum can be made private where only members can access.
Frontend Copyright removal can be made free. Those who have already paid for a template atleast they can remove the copyright although the code copyright always belong to Joomlart.
Regarding increase in price it may reduce customers, instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.1 user says Thank You to amitray for this useful post
amitray
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June 21, 2015 at 9:43 am #739934Till date I have never used the ticket system but i run many sites without any issues though I have asked question in forum. I feel forum is more than enough and a topic can be viewed by all users. Technical Forum can be made private where only members can access.
Frontend Copyright removal can be made free. Those who have already paid for a template atleast they can remove the copyright although the code copyright always belong to Joomlart.
Regarding increase in price it may reduce customers, instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.1 user says Thank You to amitray for this useful post
June 21, 2015 at 4:30 pm #574935Should the ticket system be closed? no
Should copyright be free? no
Should you raise prices? noI think you have the right to have some control over the copyright of your templates.
June 21, 2015 at 4:30 pm #641279Should the ticket system be closed? no
Should copyright be free? no
Should you raise prices? noI think you have the right to have some control over the copyright of your templates.
June 21, 2015 at 4:30 pm #739942Should the ticket system be closed? no
Should copyright be free? no
Should you raise prices? noI think you have the right to have some control over the copyright of your templates.
Phill Moderator
Phill
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June 21, 2015 at 6:12 pm #574939<em>@amitray 479321 wrote:</em><blockquote>
instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.</blockquote>And therein lies one of the problems with the ticket system. Many users feel they will get a faster response by posting in both the ticket system and the forums. Sometimes this is noticed so one will be closed, sometimes not until later one and maybe the customer has had replies in both. This only leads to confusion and extra work both for JA and for the customer.
1 user says Thank You to Phill for this useful post
Phill
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June 21, 2015 at 6:12 pm #641283<em>@amitray 479321 wrote:</em><blockquote>
instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.</blockquote>And therein lies one of the problems with the ticket system. Many users feel they will get a faster response by posting in both the ticket system and the forums. Sometimes this is noticed so one will be closed, sometimes not until later one and maybe the customer has had replies in both. This only leads to confusion and extra work both for JA and for the customer.
1 user says Thank You to Phill for this useful post
Phill
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June 21, 2015 at 6:12 pm #739946<em>@amitray 479321 wrote:</em><blockquote>
instead closing the ticket system your manhour can be saved and you can concentrate on making more templates.</blockquote>And therein lies one of the problems with the ticket system. Many users feel they will get a faster response by posting in both the ticket system and the forums. Sometimes this is noticed so one will be closed, sometimes not until later one and maybe the customer has had replies in both. This only leads to confusion and extra work both for JA and for the customer.
1 user says Thank You to Phill for this useful post
June 22, 2015 at 3:25 am #5749621. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? NoJune 22, 2015 at 3:25 am #6413061. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? NoJune 22, 2015 at 3:25 am #7399681. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? No -
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