JoomlArt Forums 32,862 posts

[barthys Friend barthysJoin date: October 2011Posts: 14Downloads:135Uploads:2]

#640801

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? No

[barthys Friend barthysJoin date: October 2011Posts: 14Downloads:135Uploads:2]

#739471

1. Should Ticket system be closed? No
2. Should copyright removal be made free? Yes
3. Should we increase the price of membership? No

[jbitspartner Friend jbitspartnerJoin date: August 2011Posts: 9Downloads:60Uploads:0 Thanks: 2]

#574471

yes

no

no

[jbitspartner Friend jbitspartnerJoin date: August 2011Posts: 9Downloads:60Uploads:0 Thanks: 2]

#640810

yes

no

no

[jbitspartner Friend jbitspartnerJoin date: August 2011Posts: 9Downloads:60Uploads:0 Thanks: 2]

#739480

yes

no

no

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#574485

i have a developer account. for my customers.

1. no! how do you want to help your customers ? Forum isn’ capable, no matter if you improve the forum later, it is not personally, and not the same
2. yes of course !
3. no! i would not buy any membership anymore from you if it would be more expensive. you are one of the most expensive already at the moment !!

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#640830

i have a developer account. for my customers.

1. no! how do you want to help your customers ? Forum isn’ capable, no matter if you improve the forum later, it is not personally, and not the same
2. yes of course !
3. no! i would not buy any membership anymore from you if it would be more expensive. you are one of the most expensive already at the moment !!

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#739494

i have a developer account. for my customers.

1. no! how do you want to help your customers ? Forum isn’ capable, no matter if you improve the forum later, it is not personally, and not the same
2. yes of course !
3. no! i would not buy any membership anymore from you if it would be more expensive. you are one of the most expensive already at the moment !!

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#574495

<em>@pavit 478352 wrote:</em><blockquote>@phill i agree with you

But Kayako is also helpful for people not familiar with forums , i can see many users asking for help directly in Kayako because for some reason they ignore the exsistence of Forum, so many times i asked them to post their question into Forum giving them the link to the specific template forum and told them to use the search to find answers to all their questions , since reading forum is a great way for learn and gain more knowledge on the operation of the extensions and related problems.</blockquote>

Yes but many many other payers:
– pays for your service
– searches the forum a n d the internet, and don’t find the answer

you can not forget about these people, and close your support!

if you don’t have any personal support, and not only in forum (no matter if there will be revolutionary changes of the forum),
i and many other won’t buy subscriptions any more.
definately

by the way…
all g o o d template providers (hogash, templatemonster and many others) offers the ticket system-service.
we are not programmers, but designers and need this kind of personal support.

—- if we dont get support ticket system (personal support),
we dont buy from you.there would’nt be any reason.

others make good templates too

very easy isn’t it ?

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#640840

<em>@pavit 478352 wrote:</em><blockquote>@phill i agree with you

But Kayako is also helpful for people not familiar with forums , i can see many users asking for help directly in Kayako because for some reason they ignore the exsistence of Forum, so many times i asked them to post their question into Forum giving them the link to the specific template forum and told them to use the search to find answers to all their questions , since reading forum is a great way for learn and gain more knowledge on the operation of the extensions and related problems.</blockquote>

Yes but many many other payers:
– pays for your service
– searches the forum a n d the internet, and don’t find the answer

you can not forget about these people, and close your support!

if you don’t have any personal support, and not only in forum (no matter if there will be revolutionary changes of the forum),
i and many other won’t buy subscriptions any more.
definately

by the way…
all g o o d template providers (hogash, templatemonster and many others) offers the ticket system-service.
we are not programmers, but designers and need this kind of personal support.

—- if we dont get support ticket system (personal support),
we dont buy from you.there would’nt be any reason.

others make good templates too

very easy isn’t it ?

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#739504

<em>@pavit 478352 wrote:</em><blockquote>@phill i agree with you

But Kayako is also helpful for people not familiar with forums , i can see many users asking for help directly in Kayako because for some reason they ignore the exsistence of Forum, so many times i asked them to post their question into Forum giving them the link to the specific template forum and told them to use the search to find answers to all their questions , since reading forum is a great way for learn and gain more knowledge on the operation of the extensions and related problems.</blockquote>

Yes but many many other payers:
– pays for your service
– searches the forum a n d the internet, and don’t find the answer

you can not forget about these people, and close your support!

if you don’t have any personal support, and not only in forum (no matter if there will be revolutionary changes of the forum),
i and many other won’t buy subscriptions any more.
definately

by the way…
all g o o d template providers (hogash, templatemonster and many others) offers the ticket system-service.
we are not programmers, but designers and need this kind of personal support.

—- if we dont get support ticket system (personal support),
we dont buy from you.there would’nt be any reason.

others make good templates too

very easy isn’t it ?

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#574500

Not really. If tickets are for Dev members only that would be a bonus for them.

To loose the ticket system for everyone else really depends on the quality of support and whether there are personal communication channels available. So if a user raises an issue on the forum the support team must get notification if there is no response in a set time. There must be the facility to take things off to a 1 on 1 private area but one that can be seen by all moderators so the team can help where needed. If those criteria can be met then there really is little need for the ticket system, it is really only a private forum system.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#640845

Not really. If tickets are for Dev members only that would be a bonus for them.

To loose the ticket system for everyone else really depends on the quality of support and whether there are personal communication channels available. So if a user raises an issue on the forum the support team must get notification if there is no response in a set time. There must be the facility to take things off to a 1 on 1 private area but one that can be seen by all moderators so the team can help where needed. If those criteria can be met then there really is little need for the ticket system, it is really only a private forum system.

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#739509

Not really. If tickets are for Dev members only that would be a bonus for them.

To loose the ticket system for everyone else really depends on the quality of support and whether there are personal communication channels available. So if a user raises an issue on the forum the support team must get notification if there is no response in a set time. There must be the facility to take things off to a 1 on 1 private area but one that can be seen by all moderators so the team can help where needed. If those criteria can be met then there really is little need for the ticket system, it is really only a private forum system.

[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#574501

Why either, or ?
You think if “usual members” don’ t get ticket system, the developer members will get “better” service ?

that’s very poor idea and a terrible categorism.
very poor.

The supplyer of template have to offer a ticket platform for the best support for every member, no matter wich membership.

All memberships have to get the same good quality of ticket support.
Thats the deal.

It’ s not up to your opinion! It’ s not the relevance and the opinion of the template-supplier.
Only relevance is the opinion of customers.

This is the reason, why this thread exists.
And i say thank you for this thread.

[Author]

Posts