JoomlArt Forums 32,862 posts

[MIGUEL GONZALEZ Friend MIGUEL GONZALEZJoin date: September 2014Posts: 12Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#155526

As I can see in your forums, your Joomla club members receive active support and they are, as a rule, satisfied.
So, why Magento club members don’t receive the same attention?
Why do we have to wait months to get minor issues attended nor even solved?
Your designs are great, but a club membership is more than a download page, you must support your customers to solve their questions and of course you must solve your own code bugs.
Why is Joomlart Magento club so unattended?
800$ / year membership is not enough?
Regards,
Miguel

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#359877

Hi Migue,

We apologize if you have felt this way. I can assure you that, this is not the case. We have dedicated separate support staff for Magento or Drupal.
Currently the support time / reply is within 24 hrs, however, if you are issues which have not been attended to, i shall get them attended the first thing in the morning.

Please provide me the thread link or ticket ID.

Regards

Arvind

1 user says Thank You to Arvind Chauhan for this useful post

1. MIGUEL GONZALEZ

[MIGUEL GONZALEZ Friend MIGUEL GONZALEZJoin date: September 2014Posts: 12Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#360045

Fast feedback drarvindc!!!
thank you for activating the forum knowledge…
magento club members, wellcome to first class support.
Miguel

1 user says Thank You to MIGUEL GONZALEZ for this useful post

1. Arvind Chauhan

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#360046

As suggested by Arvind, please raise a ticket in the ticket system for urgent problems.

The forums are great but many of the supporters and users on here are not familiar with Magento. As the user base increases I am sure that will change. With Joomla other members often help with a great community spirit. Hopefully the Magento community will grow to the same extent. It is a great system even if it is limited to retail, another reason why the Joomla community will always be larger.

I wish you every success with your project. Please showcase it when you are up and running.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#360047

<em>@magetel 199854 wrote:</em><blockquote>Fast feedback drarvindc!!!
thank you for activating the forum knowledge…
magento club members, wellcome to first class support.
Miguel</blockquote>

My pleasure. At times the posts are missed by the support staff and if ever it happens again and you do not receive reply within 24 hrs, bump the thread and PM me.

Regards

Arvind

[MIGUEL GONZALEZ Friend MIGUEL GONZALEZJoin date: September 2014Posts: 12Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#360049

Hi Phill,
on setp the 28th was assigned a ticked ID
Ticket ID: SME-499603
Subject: [0][FID:195633][General] – Show Subcategories in Magento
Department: Technical
Priority: Low
Status: Open
I suppose it was sleeping…
regards,
Miguel,

[Author]

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