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[askeveyn Friend askeveynJoin date: October 2013Posts: 14Downloads:0Uploads:8 Thanked: 3 times in 1 posts]

#192391

Here are the issues that i’m facing :

the css styling of EasyBlog rating is broken

when you template is set as a default the frontpage slider does not work.

For some reason i can’t access your support system. I tried two times but there was some error (504 or something like that)

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[askeveyn Friend askeveynJoin date: October 2013Posts: 14Downloads:0Uploads:8 Thanked: 3 times in 1 posts]

#512770

One more bug – the social share buttons are not available! All these bugs are crucial and should be fixed.

[phong nam Friend phong namJoin date: May 2015Posts: 3779Downloads:1Uploads:587 Thanks: 499 Thanked: 974 times in 888 posts]

#512793

Hi askeveyn,

There 4 questions of you I’d like to answer in detail as follows:

1. the css styling of EasyBlog rating is broken
2. when you template is set as a default the frontpage slider does not work.

Yes. These two issues sometime happen when viewer accesses the website at the first time. I guess there is a problem of System cache handling on your website. If you can send me the admin url of the site, I will help you to check these issue more carefully and give you any suggestions then.

3. One more bug – the social share buttons are not available!

You can go to Module Manager to make sure the a Custom HTML module (named Social as default) at followus position to be enabled and assigned to all menu item pages. You can create a new module with AddThis embed codes if the module doesn’t exist on your website (maybe you don’t install our sample data).

4. For some reason i can’t access your support system. I tried two times but there was some error (504 or something like that)

This issue maybe happens to JA members due to our recent ticket support system maintenance. Well, can you try to clear browser cache and create new ticket again at http://support.joomlart.com/ before I ask our system admin to check our support system again ?

[askeveyn Friend askeveynJoin date: October 2013Posts: 14Downloads:0Uploads:8 Thanked: 3 times in 1 posts]

#512827

Hello, you should have all the required information – i have entered ftp and admin access since i started this thread. I will send you the same information in a private message just to be sure.

Please take a look at this video: http://www.youtube.com/watch?v=7M1EZ9UbEeM&feature=youtu.be

[phong nam Friend phong namJoin date: May 2015Posts: 3779Downloads:1Uploads:587 Thanks: 499 Thanked: 974 times in 888 posts]

#513102

Hi askeveyn,

Thank you for sending the video about your EasyBlog issue and recent ticket I have received in our ticket system. I confirmed that I saw the problem on your site.

I need more time to check out the customized EasyBlog layout of JA Magz and this component’s default template to find the root of this rating issue.

Not sure totally, however it seems that the rating bar inside the EasyBlog posts on our template demo doesn’t work correctly now. I will check it to make sure that any required backend settings should be enabled or it is a real issue we need to fix. Thank you !

[askeveyn Friend askeveynJoin date: October 2013Posts: 14Downloads:0Uploads:8 Thanked: 3 times in 1 posts]

#513289

Thank you, Leo. Any update? The problem is still appearing…:(

[askeveyn Friend askeveynJoin date: October 2013Posts: 14Downloads:0Uploads:8 Thanked: 3 times in 1 posts]

#513872

Hello again, my problem is not yet solved.

I have also submited a ticket few days ago:

http://support.joomlart.com/index.php?/Tickets/Ticket/View/TSI-586-45317

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#513982

Hi askeveyn,

I’m Customer Support Lead at JoomlArt. I apologize for the late response.
I will personally handle your issue. I have replied to your ticket #WIO-519-38351.
Please check and follow up with it. I will help you to solve this problem.

Leo is not online and he missed replying your issues on time.

Regards

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#513985

Hi Askeveyn,

Apologise for this late response from us.

Our team member has replied to your ticket ID#WIO-519-38351. He also checked your site: http://eu-bloger.eu/ and found problems from js file (please see the screenshot for reference: http://easycaptures.com/fs/uploaded/834/7405932771.jpg)

He did try to access your site back-end and FTP account you provided, but it seems you have those deactivated. Kindly help to resend us such credentials for our troubleshooting.

Regards

[Author]

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