Joomla Extensions Club 20,483 posts

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1088798

After 2 days no one has responded
Support is really weak
🙁

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1088826

Hi,

Sorry for this lateness as support is limited in the weekends. I’m checking this on your site, pls stay tuned.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1088837

I checked your site and saw that the problem comes from the custom fields. Your site has a large number of custom fields: 1659, JA Mega Filter can’t handle such high number of custom fields, I will report to the team for further checking and improvement on this.

Regards

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1088872

Hello and thanks for the time
Will this problem be solved soon?
I am the site designer
AND under pressure from the employer
Regards

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1088875

I’ve lined up to the backlog of JA Mega filter, the team will check and update, pls stay tuned.

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1088878

hi
Thank You
Who is the time to update?
regards

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1088889

Hi,

I can’t give you exact date as it belongs to the team, at this moment, the team is working hard on the compatibility of our products to Joomla 4 and monthly template. Once its done, they will work on the update/improvement. I will let you know when there is update on this.

Regards

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1088915

Hello and thanks for the time
Considering that this ja mega filter is not working for me at the moment
Please refund the fee
After the problem is resolved, I will buy the ja mega filter again
regards

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1088925

sajads wrote:

Hello and thanks for the time
Considering that this ja mega filter is not working for me at the moment
Please refund the fee
After the problem is resolved, I will buy the ja mega filter again
regards

Hi,

Please help to submit your refund request HERE so we can resolve for you.

1 user says Thank You to JA Developer for this useful post

1. sajads

[Mo0nlight Moderator Mo0nlightJoin date: September 2014Posts: 707Downloads:38Uploads:107 Thanked: 99 times in 97 posts]

#1089074

Hi,

Could you try to increase the value for Maximum Input Variables in PHP settings on your server to a greater value?

If you don’t have permission, try to contact your hosting provider and increase value for this max_input_vars to 2500 or higher.

Regards

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1089302

hi
tanks for replay
after change max_input_vars
the problem not fix
regards

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1089305

Hi,

Could you contact your hosting provider for help to change this value? as it needs to be changed via server side.

Your host also disable the phpinfo() so we can see what value it’s now.

Regards

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1089401

hi
thanks
its not work good
regards

• This reply was modified 6 years, 10 months ago by  sajads.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1089491

Hi,

I can’t access your site now, did you manage to increase that value?

[sajads Friend sajadsJoin date: January 2018Posts: 16Downloads:11Uploads:2 Thanks: 1]

#1089669

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