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[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1022501

We found a problem after a lot of user complaining.
if you go to menu and hover over research -> hover over publications and Click puplications the menu will disappear.
This is not the expected behaiviour you have at your demo. The menu should stay open if you click on empty links.

I think the problem is in this file, but we do not know why
/plugins/system/t3/base-bs3/js/menu.js

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1022948

Hi,

I’m not entirely sure about your point here, when you hover Research > publications > click this ‘publications’ item, it will open page of publications. It’s normal behaviour of Joomla.

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1022965

When the link is dead, for example #, this should not be the case. Please read carefully what I wrote.
The puplications is only a text seperator. When you click on it it should do nothing, or open the sub menu. Instead closes the whole menu.
To demostrate better what I am saying, Right click on the puplications. It will close the menu. Now go to the menu of your site (meaning joomlart.com) on this page hover over support and right click over documentation. The menu will not close.

The problem is the human "error". You did not predict that when the users hover over the menu, sometimes will click it to open the submenu. When the user clicks the publication to open the submenu the entire menu closes.

If you change the action from hover to click at the navigation at the template you will see it is unusable.
This happen with chrome.

(ps your customers are not crazy. Everytime you presume that no issue exists and it is the users error. Please think the other way around)

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1023179

Hi,

I got your point but as I can see that you’re setting that Publications as an external link which means it’s clickable, actually, there is a field to insert link there in settings of this menu item.

If you don’t want to have link there, you can change the menu item type for Publications item to ‘Menu Heading’ type. This menu item type of Joomla will not clickable.

Regards

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1023187

The solution you proposing has the same problem. It is not on the links. I think you only read the first sentence of my post…

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1023552

Could you let me know the menu item work as described in our demo site? http://ja-platon.demo.joomlart.com/index.php/en/

Or send me the sample page which has that behavior?

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1023575

If you hover over J!Pages and right click on login page for example menu does not close.
If you go to our site and right click on the menu it closes.
It is like javascript on right or left click gets the order to close the menu.

Also on chrome
If you change the action from hover to click at the navigation at the template you will see it is unusable.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1024093

It seems due to the browser issue specific, when I check in Firefox, it works fine:

Your site: http://prntscr.com/erqldc

Demo site: http://prntscr.com/erqlrg

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1024193

how can we fix it?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1024518

I will pass to the team to take a look. You can also raise the same question into Joomla forum, there maybe same topic there.

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1024520

I just noticed that there is the same problem to ja- decor and probably all templates based on the same menu

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1025321

Does it happen the same with other web browsers beside Chrome?

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1025467

Yes. Why are you asking and not try it? 😀
The difference is that with chrome when you go click mode instead of hover it is unusable.
I changed it for you so that you can see it.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1025692

Yes, I did try it, see screenshots below:

Safari: http://prntscr.com/ev11q4
Firefox: http://prntscr.com/ev122w

All work except for Chrome

[impressme Friend impressmeJoin date: May 2016Posts: 48Downloads:231Uploads:8 Thanks: 3 Thanked: 2 times in 1 posts]

#1025699

This is your website not ours. At our website mozilla has issues too. Chrome usage is 75.1 %. So this is an issue eitherway

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