JoomlArt Forums 32,862 posts

[theDRZA Friend theDRZAJoin date: May 2006Posts: 2Downloads:0Uploads:0]

#116690

Please help, trouble ticket has been untouched for going on A WEEK. I have attempted in every way possible to contact someone with no response after joining the template club. I’ve been more than patiently fair, assuming that joomlart is a small operation. I am in the same business and recognize that it may take a little longer to handle customer service issues when in volume. But this is too much. I will have to open a dispute with PayPal for refund and report if I am not contacted. Please HELP and resolve this issue soon! I need to be developing last week, when I joined.

Thank you,

drew liverman

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#209416

Hi theDRZA,
I am sorry for the problem of your login and being late in repsonding
Our system delivery the membership instantly after your payment. I have just checked into your case and confirm that our system DO send the membership and login details as bellows:

—–Original Message—–
From: JoomlArt Admin [mailto:admin@joomlart.com]
Sent: Wednesday, May 10, 2006 4:17 AM
To: [email]billing@frontsidedesign.com[/email]
Cc: JoomlArt Admin
Subject: Membership + License Key + PHPlist

Dear Drew Liverman,

Thank you for joining JA Template Club, registering Macro Flash menu and purchasing PHPlist Bridge. Here is your login information, license key:

– Login information: please login to download templates and PHPlist at http://www.joomlart.com.
Username: drewliverman
Password: ******************

Your Club memebership will be expired on: 09 May, 2026.

– Your license key is: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx

Best regards,
Joomlart.com Admin

The login details is sent to the Paypal Email address while you expect it to send to

Note: I mask the password and license key.

Have you checked your Paypal email (billing@frontsidedesign.com) for download information?

[theDRZA Friend theDRZAJoin date: May 2006Posts: 2Downloads:0Uploads:0]

#209424

yes, that address fowards to me – i’ve checked all spam folders, local and on server. please resend to drew.liverman-at-gmail-dot-com… thanks.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#209425

Hi Drew,
The message has been forwarded as request. I am sorry for your problem.
Feel free to get back to me if you have any other question.

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