JoomlArt Forums 32,862 posts

[pipo0206 Friend pipo0206Join date: September 2014Posts: 23Downloads:1Uploads:8 Thanks: 6 Thanked: 1 times in 1 posts]

#201001

Hello,
I bought today the Developer Membership and it seems it is not activated.
I checked my PayPal payment and it seems ok. I’ve received confirmation mail from them.
I haven’t received any confirmation mail from JoomlArt and “Your Payment history” section is empty, with no data.
What can I do to start downloading?
Thanks

Invoice ID: 422465-NFD

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#547976

Hi

We are sorry for any inconvenience , but actually Joomlart administrative offices are closed , your subscription will be verified immediatly after administrative staff will be again at offices

Please be patient

Thanks

[pipo0206 Friend pipo0206Join date: September 2014Posts: 23Downloads:1Uploads:8 Thanks: 6 Thanked: 1 times in 1 posts]

#547995

Okay, no problem. Just hope that expiration day will expire the same, on year after, that it is activated.
Do you know when will they be back?
Thanks

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#547997

<blockquote>Do you know when will they be back?</blockquote>

It is announced on the top of this thread

Support Offline – JoomlArt office closed on 2nd and 3rd September 2014.

[pipo0206 Friend pipo0206Join date: September 2014Posts: 23Downloads:1Uploads:8 Thanks: 6 Thanked: 1 times in 1 posts]

#548330

Today is day 4 and I still have no access. What is happening?

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#548333

Hi

We are sorry for this delay

Please be patient other few hours , your membership duration in any case will start from the activation date.

[Arvind Chauhan Moderator Arvind ChauhanJoin date: September 2014Posts: 3835Downloads:74Uploads:92 Thanks: 1240 Thanked: 1334 times in 848 posts]

#548337

Hi @pipo0206,

I just got informed about this thread and I have activated your membership for the next 4 days, while the accounts verity and update your account.

I do apologize for the delay in getting back to you, sadly our office was closed for extended holiday and we all missed to followup on your thread.

You will have confirmation on your payment and membership status in the next 12 hrs. For now, you have all the permissions of the membership.

Regards

Arvind

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#548367

@pipo0206

Sorry for late reply. We couldn’t manage to track down your Paypal payment associated with your registered email, please post your $300 payment transaction ID here or pm me so I could manually activate your membership permanently.

[pipo0206 Friend pipo0206Join date: September 2014Posts: 23Downloads:1Uploads:8 Thanks: 6 Thanked: 1 times in 1 posts]

#548459

PayPal ID transaction: 8TT61683CU002314U
Invoice ID: 422465-NFD
Now it seems to work fine.
Thanks

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#548558

<em>@pipo0206 444453 wrote:</em><blockquote>PayPal ID transaction: 8TT61683CU002314U
</blockquote>
Thanks for providing me this important info. Yes your membership has been activated so everything should be fine now.

Welcome to JA again and have fun exploring our products 🙂 .

[Author]

Posts