JoomlArt Forums 32,862 posts

[coldclimber JA JobBoard coldclimberJoin date: December 2007Posts: 82Downloads:59Uploads:3 Thanks: 4 Thanked: 1 times in 1 posts]

#184218

How do i renew my membership, or do i have to buy it again at full price, as i was unaware that it had expired, i thought you might have sent notification by the system but it must have missed me.

[tfosnom Friend tfosnomJoin date: October 2010Posts: 742Downloads:0Uploads:31 Thanks: 145 Thanked: 200 times in 94 posts]

#480639

<em>@coldclimber 356304 wrote:</em><blockquote>How do i renew my membership, or do i have to buy it again at full price, as i was unaware that it had expired, i thought you might have sent notification by the system but it must have missed me.</blockquote>

I’m sure if you contact sales with the info you never received a notice of expiration they will allow renewal at the discount renewal price as many of us have never recieved these notifications even though we get all the advertising muck.
Shannon

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#480700

Hi Coldclimber,

I have already replied you via Jira system. 🙂 Pls check it!

Regards

[somanywindows Friend somanywindowsJoin date: January 2012Posts: 14Downloads:9Uploads:3 Thanks: 7]

#481225

I also have the same question. I just realized that my membership has expired. How can I renew the membership at discount price?
I did not get any reminders for renewal nor that it is entering expiration very soon

Thanks

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#481319

<em>@somanywindows 357109 wrote:</em><blockquote>I also have the same question. I just realized that my membership has expired. How can I renew the membership at discount price?
I did not get any reminders for renewal nor that it is entering expiration very soon

Thanks</blockquote>

Hello,

Normally, our system will automatically send you an email 3 times reminding the expiry date within 30 days of expiry of membership to let you renew the membership with 30% off.

I am not sure why your renewal email did not go through, system seems alright as others are getting the emails. I have already asked the server guy to check again on the same. You can check your spam box also for sure!

For now, the renewal link with 30% off (49$) no longer appears under your account after your JATC 1 year membership expires and i could not get the renewal link back for you any more! However, as your case and your JATC 1 year just expired 10+ days ago, the maximum discount i can give you is 15% off on the original price as we currently do not have any big promotion available for JATC standard membership 1 year.

If you are fine with this, i will PM the coupon for you!

Regards

1 user says Thank You to JA Developer for this useful post

1. somanywindows

[somanywindows Friend somanywindowsJoin date: January 2012Posts: 14Downloads:9Uploads:3 Thanks: 7]

#481556

Hi Jennifer,

Thank you for the response. I have got every single message from Joomlart – including newsletters, announcements, promotions etc. There is no email from Joomlart in my spam folder. Can you please check in the Sent Mail folder of your sales/membership or whichever department that is responsible for sending emails about membership expiry, if an email re: membership renewal was sent to me?
While I appreciate your giving me the 10% discount, I feel I’m being penalized for something I did not do. Can you please provide the 30% off membership for me? I’m a small business owner and this will be a big help. Is there someone else I need to talk to about this?
I’m a big fan of Joomlart, I would not ignore any emails re: membership renewal.
Please check with your supervisor. I appreciate all your help

Thanks and Regards

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#481797

<em>@somanywindows 357542 wrote:</em><blockquote>Hi Jennifer,

Thank you for the response. I have got every single message from Joomlart – including newsletters, announcements, promotions etc. There is no email from Joomlart in my spam folder. Can you please check in the Sent Mail folder of your sales/membership or whichever department that is responsible for sending emails about membership expiry, if an email re: membership renewal was sent to me?
While I appreciate your giving me the 10% discount, I feel I’m being penalized for something I did not do. Can you please provide the 30% off membership for me? I’m a small business owner and this will be a big help. Is there someone else I need to talk to about this?
I’m a big fan of Joomlart, I would not ignore any emails re: membership renewal.
Please check with your supervisor. I appreciate all your help

Thanks and Regards</blockquote>

I have sent you a PM, pls check 🙂

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