JoomlArt Forums 32,862 posts

[pixelperfect Friend pixelperfectJoin date: May 2011Posts: 55Downloads:7Uploads:11 Thanks: 10 Thanked: 1 times in 1 posts]

#192105

Hi there, I am a Joomlart member and have an active membership. I can download templates but can not access the template user guides from the support area and can not update joomlart extensions.

How can I get someone to help me gain access to the guides and to the updates?

Thanks!

[Manos Moderator ManosJoin date: February 2014Posts: 2806Downloads:46Uploads:56 Thanks: 200 Thanked: 633 times in 576 posts]

#511670

Hi,

I asked our team to take a look on that i am sure you will have a reply really soon. (I will keep an eye for this also!)

Regards

Manos

1 user says Thank You to Manos for this useful post

1. pixelperfect

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#511676

How are you trying to update? Are you using JA Extension manager? As for the guides they can now be accessed for all whether you have membership or not at the new documentation site found here – http://www.joomlart.com/documentation/joomla-templates

[pixelperfect Friend pixelperfectJoin date: May 2011Posts: 55Downloads:7Uploads:11 Thanks: 10 Thanked: 1 times in 1 posts]

#511678

Hi Phill,
I am indeed using the JA Extension manager, see below…

As for the link you posted, it constantly refreshes about 4 or 5 times then errors out and take me to a Failed to Open page. I can force the page to stop refreshing and see the links to the documentation, once I click on the link for the template I want to review, the page just loads and loads. It actually crashes out my browser and all open tabs. I have tried this on two different locations many many times. Once I waited it out and then it prompted me to log in, even though I already was logged in. When I entered my info it said I did not have permission to view that area and suggest I become a member.

Thanks in advance for your help. I really appreciate it.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#511687

Hi Pixelperfect

I have tried on a few browsers to access http://www.joomlart.com/documentation/joomla-templates but can not reproduce the error you mentioned. In fact, you don’t need to login to view the document. You may want to logout and visit that page again.

About the update extensions from backend using JA Extensions Manager, I will ask our engineer to take a look. For the time being, you can update extensions by downloading from download area and do the update the joomla way (overwrite installation)

2 users say Thank You to Hung Dinh for this useful post

1. Phill
2. Manos

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#511688

To make sure you can use JA Extension Manager, you need to edit the JoomlArt Update with your Username + Password (in the Service Manager menu)
Full instruction is here: http://wiki.joomlart.com/wiki/JA_Extensions_Manager/Admin_Panel

In case you still have problem, as instructed above, you can use JA Extensions Manager to upload the download package. This way, you still can compare, backup, rollback if necessary

More details http://wiki.joomlart.com/wiki/JA_Extensions_Manager/How-to

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1 user says Thank You to Hung Dinh for this useful post

1. Phill

[pixelperfect Friend pixelperfectJoin date: May 2011Posts: 55Downloads:7Uploads:11 Thanks: 10 Thanked: 1 times in 1 posts]

#513077

Sorry for the delay. I still can not access the private forums, and I have a question about the JA Slideshow. I was hoping someone here could help me. I have set the slideshow to pull from articles. I have set the animation to repeat. In a few of the article I have embedded videos using an iframe. Everything works great until the animation repeats. When it repeats the articles that have iframes are blank, but the articles that just have pictures in them still show up and cycle through. Any help would be greatly appreciated

[pixelperfect Friend pixelperfectJoin date: May 2011Posts: 55Downloads:7Uploads:11 Thanks: 10 Thanked: 1 times in 1 posts]

#513078

<em>@Hung Dinh 397180 wrote:</em><blockquote>Hi Pixelperfect

I have tried on a few browsers to access http://www.joomlart.com/documentation/joomla-templates but can not reproduce the error you mentioned. In fact, you don’t need to login to view the document. You may want to logout and visit that page again.

About the update extensions from backend using JA Extensions Manager, I will ask our engineer to take a look. For the time being, you can update extensions by downloading from download area and do the update the joomla way (overwrite installation)</blockquote>

Hung – thank you for your help. Attached is a video of the problem I am experiencing. You will see that once I click on MORE, the site just re-loads over and over until it fails. I hope this helps.

Thanks!

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#513110

Have you tried a different browser? I too seem to have problems with both IE11 and Safari. I will message the team now to see if they can replicate your problem.

[pixelperfect Friend pixelperfectJoin date: May 2011Posts: 55Downloads:7Uploads:11 Thanks: 10 Thanked: 1 times in 1 posts]

#513159

I have tried with Firefox, Chrome and Safari and always get the exact same result. Thanks!

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#513160

Sadly I cannot replicate except in IE11. Maybe one of the other team members can suggest something.

[phong nam Friend phong namJoin date: May 2015Posts: 3779Downloads:1Uploads:587 Thanks: 499 Thanked: 974 times in 888 posts]

#513372

Hi pixelperfect,

The inaccessible issue of our template documentations happens only on Safari browser that the tab automatically reloads and couldn’t display the page. On other browsers, I want to confirm that I still can access the document site. However, don’t worry, I have asked our admin to check out this issue.

To the issues of updating extension via JAEM component and slideshow animation repeat with <iframe> articles, you can send me PM or create http://support.joomlart.com/a ticket with the site’s credentials. I will help you to check and give you any suggestions to solve these issues.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#513391

@pixelperfect: it seems to be issue of CSS3 and safari, our team fixed it, kindly have a look and check it again.

Let us know if problem still persists 🙂

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