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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#906993

Hi

It’s weird as when I try to open your site in my iPhone device, I can click Dogbows menu item, see screenshot:

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[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#908245

Hi @saguaros,

Thanks for your reply. It’s crazy, but I just checked again on my Samsung S7 on Chrome and although I’m able to tap on the menu, it doesn’t load the page. It’s like I didn’t click it. Many customers have tried also by various phones, including the website owner on iphone and still the same problem. Any help would be greatly appreciated.

Thanks in advance.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#908795

I see the issue now but somehow, the menu item on your site is add css class by javascript. I guess it comes from script of 3rd party extension on your site as I don’t see it happens in our demo site.

Please try to disable any 3rd party extension installed and see which one causes issue.

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#908844

Hi @saguaros,

Thanks for your reply. I disabled everything, but the problem remains.
So, I had the website owner test it on Joomlart’s website: http://www.joomlart.com/demo/#ja_hawkstore and it has the same problem.
So it is not about extensions. The problem exists in Joomlart’s template.
The iOS version is: 9.3.1 on iPhone 6S.

Please advise.

Thanks in advance.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#909198

Did you experience the same with this demo site? http://ja-hawkstore.demo.joomlart.com/index.php/en/

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#909814

Yes we did. On the iPhone I sent you in the previous message. With the previous iOS iPhone we managed to browse the page, still needs quite a persistent tapping. I think there is something that bothers the latest iPhones. Is there any way you could check with the iPhone version I sent you?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#909918

I don’t have ip 6s to test this, I will pass to the team for further checking.

Could you also check in another device and see how it goes?

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#910056

As I said before, with the previous iOS version iPhone we managed to browse the page, still needs quite a persistent tapping. Same thing happens with my S7.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#910063

I’ve reported to the team for further checking via our bug tracking system, you can track its status here .

1 user says Thank You to Saguaros for this useful post

1. 7of9

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#945526

Hi @saguaros ,

Any news on this? It’s been almost 3 months since you reported the problem to the team.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#945631

I will remind the team. In the meantime, you can also send me the FTP account of your site.

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#946116

Hi @saguaros ,

I cannot see the PM any more in your profile nor at mine.
Any ideas how to send it to you?

Thanks in advance.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#946373

You can send info via your reply and set it as PRIVATE REPLY.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#946825

Hi

Sorry for this lateness as this issue took much more time than we expected. It seems due to the conflict caused by a 3rd party extension or customisation in JS on your site.

We fixed it directly into your site via the file: /js/script.js at approx line 389

// fix offcanvas
     $('#off-canvas-nav .t3-megamenu ul li > a').on('click mouseup touchend',function(e){
            window.location.href = window.location.host+''+$(this).attr('href');
    });

1 user says Thank You to Saguaros for this useful post

1. 7of9

[7of9 Friend 7of9Join date: December 2010Posts: 579Downloads:81Uploads:66 Thanks: 162 Thanked: 25 times in 3 posts]

#947027

Hi @saguaros,

Sorry for the late response, I was away for the weekend.

I confirmed it is fixed.

Thanks for your help.

[Author]

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