Joomla Templates Club 406,261 posts

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#570411

Hi suzanna,

Did you experience the same issue with our demo site? http://ja-university.demo.joomlart.com/

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#735477

Hi suzanna,

Did you experience the same issue with our demo site? http://ja-university.demo.joomlart.com/

[suzanna Friend suzannaJoin date: August 2014Posts: 215Downloads:63Uploads:26 Thanks: 75 Thanked: 1 times in 1 posts]

#570453

No, I’m not seeing the same behaviour on the demo site.
My menus are renamed original menus from quickstart template. I’ve added a few menus but made no changes in anything else.

[suzanna Friend suzannaJoin date: August 2014Posts: 215Downloads:63Uploads:26 Thanks: 75 Thanked: 1 times in 1 posts]

#735517

No, I’m not seeing the same behaviour on the demo site.
My menus are renamed original menus from quickstart template. I’ve added a few menus but made no changes in anything else.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#570498

Please try to take a backup of your site and update the latest version for template and T3 framwork. And also make sure that you disable all 3rd party extensions installed on your site.

[suzanna Friend suzannaJoin date: August 2014Posts: 215Downloads:63Uploads:26 Thanks: 75 Thanked: 1 times in 1 posts]

#570553

I’m afraid that didn’t work 🙁 The menu is collapsing on its own even after I disable all 3rd party extensions. Everything seems to be up to date:

T3 Framework 2.4.8 No new version found
ja_university_t3 Template 1.1.2

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#570640

Pls make sure that you disable all 3rd party extensions and custom code on your site because it happens within your site only

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#735703

Pls make sure that you disable all 3rd party extensions and custom code on your site because it happens within your site only

[kimbare Friend kimbareJoin date: December 2016Posts: 107Downloads:96Uploads:3 Thanks: 11]

#1060027

I’m having the same problem.

[kimbare Friend kimbareJoin date: December 2016Posts: 107Downloads:96Uploads:3 Thanks: 11]

#1061919

What senses does it make to disable all third party extensions to get your product to work. If your product can’t work with third party extensions, it’s useless!

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1061985

You can disable them temporarily to find out which one causes the issue and be able to find out the solution. You can share the login info so we can check.

[kimbare Friend kimbareJoin date: December 2016Posts: 107Downloads:96Uploads:3 Thanks: 11]

#1062145

Have already given my login info several times.

[kimbare Friend kimbareJoin date: December 2016Posts: 107Downloads:96Uploads:3 Thanks: 11]

#1062149

I upgraded to the latest version of JA builder and the menu issue still exists!!!!!

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