Joomla Templates Club 406,261 posts

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#177995

I have the mobile template selected in the template parameters however the only template displays is one without any styling and a big T3 logo at the top. Link

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#456818

ok strike that its displaying now

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#458152

Actually the problem is back, in fact the template changes from the mobile template, to the t3 template and to the web template. The mobile template only seems to load about once in 20 refreshes. Also I have had reports that the mobile template is displaying in the
desktop version of IE 10 in Win 8. Is there any way to consistently load the mobile template in mobile devices?

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#459312

Does anyone have any clues on how to solve this?

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#459531

<em>@ghog 326338 wrote:</em><blockquote>Actually the problem is back, in fact the template changes from the mobile template, to the t3 template and to the web template. The mobile template only seems to load about once in 20 refreshes. Also I have had reports that the mobile template is displaying in the
desktop version of IE 10 in Win 8. Is there any way to consistently load the mobile template in mobile devices?</blockquote>
Hello ghog,

I checked on some phones and saw that the mobile template was loaded normally. No problems faced.

Here is my screenshot for your site on an iPhone

Please re-check it.

Best regards.

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[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#460686

thanks Stork but that screen above was when we were trying an alternative mobile solution using mobstac, which i have disabled now. i would prefer to use the jnex template if i can get it to load consistently. it loads about 50% of the time and the rest of the time it loads the desktop version. there have also been instances where the desktop version loads the mobile site, so something is wrong.

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#460825

Hello ghog,

Did you make a lot of custom works with the template? Because I see that your site is different too much from template demo site. And demo site also works normally with mobile version.

Regards.

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#460897

yes we did make some styling changes, how does this effect the loading of the template, what can we do to fix?

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#460954

<em>@ghog 330024 wrote:</em><blockquote>yes we did make some styling changes, how does this effect the loading of the template, what can we do to fix?</blockquote>
Hello ghog,

I am sorry to inform that our technical support services are dedicated for bug fixing, products maintenance or general advice on how to use the products only. All custom works that requires to extend products’ core features as shown on our demo site are not subject to support coverage and should be handled by clients.

Thus, I am sorry that we could not handle your customization request as it would delay the time for supporting other clients and developing new products for monthly release commitment.

Thank you for your understanding.

Best regards.

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#461050

ok i understand but just to clarify the only changes we made were to the K2 styling. i didn’t realise that changing css made joomlart
support void.

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#461053

so i switched from the iphone template to the handheld template, which we have made no modifications to and all that displays is a big T3 Framework logo and un-styled text. is it possible to get support in this instance?

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#461103

Guys this means if I change the default template logo then i don’t get support anymore, seems crazy.

<em>@Stork11 330124 wrote:</em><blockquote>Hello ghog,

I am sorry to inform that our technical support services are dedicated for bug fixing, products maintenance or general advice on how to use the products only. All custom works that requires to extend products’ core features as shown on our demo site are not subject to support coverage and should be handled by clients.

Thus, I am sorry that we could not handle your customization request as it would delay the time for supporting other clients and developing new products for monthly release commitment.

Thank you for your understanding.

Best regards.</blockquote>

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#461106

ok so we removed all the changes and overides and the default nex mobile template does still not load when visiting the home page.
all other pages load but when loading the home page the desktop version is displaying.

[Stork11 Friend Stork11Join date: March 2011Posts: 2273Downloads:0Uploads:142 Thanks: 55 Thanked: 431 times in 393 posts]

#461151

<em>@ghog 330324 wrote:</em><blockquote>ok so we removed all the changes and overides and the default nex mobile template does still not load when visiting the home page.
all other pages load but when loading the home page the desktop version is displaying.</blockquote>
Hello ghog,

Can you PM me with your site information (your site URL, your site admin account) and your FTP account? So I can diagnose this problem.

BTW, please include this forum thread URL in your PM, so I can follow it.

Best regards.

[ghog Friend ghogJoin date: March 2012Posts: 46Downloads:0Uploads:2]

#461582

hi Stork I pm’d you details a few days ago, did you have any luck inspecting the problem?

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