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[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#921070

Masthead article images now show sometimes but not always. Why?
It feels like a severe cache problem. Same on 3 browsers.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#921323

Hi Tim,

I tried to check across some browsers: Chrome, FF, Safari but all display correctly. Try to contact server side to know whether they have cache or not.

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#921523

You could be correct. I don’t see the same problem on my Site Ground server. http://gcm2.gpmnews.com/index.php/services/ebooks-apps I will ask the Hong Kong client to contact them. http://www.dataplugs.com/en/

Thanks

@saguaros Update: I turned off Joomla’s Conservative cacheing on this site and it seems to have solved the problem. http://graphicraft2.composesites.com/ but not here: http://graphicraft.com.hk/ Both are on the same server (composesites.com) but the first has had no recent template and plugin updates applied. Both are still on Joomla 3.4.8.

Maybe the updates that were related to Joomla 3.5.1 are not quite compatible with 3.4.8 ? The updates were applied via JA Extension Manager. The lack of JA Masthead on article pages on the site with updates is now consistent. Always no Masthead on pages like: http://graphicraft.com.hk/services/typesetting But the Masthead appears on Blog articles. e.g. http://graphicraft.com.hk/blog/6-app-of-the-month-couleurs-jazz

But not here: http://graphicraft2.composesites.com/blog/6-app-of-the-month-couleurs-jazz

Bizarre.

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#922210

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#922269

Hi Tim,

The login doesn’t work with this site: http://graphicraft.gpmnews.com/

Kindly check again.

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#922275

This reply has been marked as private.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#922334

Do you mean it work now?

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#922519

Hi Saguaros,

Yes, it works now except that the JA Masthead image on the Contact us page is not correct. http://graphicraft.gpmnews.com/about-us/contact-us The default Mono mountain image shows instead of the one specified in the JA Masthead module.

Tim

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#922970

@saguaros,

I got around the remaining problem on the Contact us page by adding a cta module. [http://graphicraft.gpmnews.com/about-us/contact-us] The cta module only specifies the image. (http://graphicraft.gpmnews.com/about-us/contact-us) I’m not sure where the address is coming from. It’s not in the cta module. 🙂

A previous site version worked as expected: http://gcm2.gpmnews.com/index.php/about-us/contact-us

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#923599

So this happens after you updated something like Joomla / template ?

[timtecsa Friend timtecsaJoin date: October 2009Posts: 1382Downloads:86Uploads:327 Thanks: 197 Thanked: 132 times in 34 posts]

#923646

Hi Saguaros,

Yes, the Masthead module seems not to understand to show the specified image for the Contact menu. In desperation I have put my image in the template/ja-mono/images folder in order to forever lose the mountain 🙂

See: http://graphicraft.gpmnews.com/about-us/contact-us

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1. Saguaros

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