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[itprisma Friend itprismaJoin date: July 2014Posts: 29Downloads:87Uploads:0 Thanks: 6 Thanked: 9 times in 3 posts]

#202681

I bought an expensive “developer”-License that is “all incl. and premium support”

When i have a problem, nobody is there and helps out!!
Forget it !!

This is my ticked, its ignored:
http://support.joomlart.com/index.php?/Tickets/Submit/ConfirmationMessage/VXL-961-51590/9unfhsw4c0ws

I bought a developer account, worth 300$
– My Support-ticket is ignored
– No help
– No access to my site and fix

Never buy a subscription an Joomlart anymore.

And i will post everywhere possible in any forums, nobody should it too!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#555033

Hi

We are sorry to hear this but i checked your ticket and it was correctly replied into the allowed time by our collegue @Heragon H from technical support

You opend ticket on: 10 November 2014 05:51 AM

Below his reply Posted on: 11 November 2014 10:38 AM

<blockquote>Hi ,

1. I fixed the overridden file of module Ja Content Slider (the overridden file located in root/templates/ja_medicare/html/mod_jacontentslider/default.php) to show Extra Field for K2

2. You have to set the height of each content to 550px to see the Extra Field >> http://prntscr.com/5583d4

3. Add this code to the file custom.css to fix this issue >> http://prntscr.com/5583go
div.catItemExtraFields ul li span.catItemExtraFieldsLabel, div.genericItemExtraFields ul li span.genericItemExtraFieldsLabel {
width: auto !important;
}

Result >> http://prntscr.com/5583pa

Best regards,
Eragon H
JoomlArt Development Team

</blockquote>

<blockquote>- My Support-ticket is ignored</blockquote>

Your ticket was correctly replied

<blockquote>- No help</blockquote>

You obtained the help needed as you can see

<blockquote>- No access to my site and fix</blockquote>

Our collegue fixed directly your issue
<blockquote>I fixed the overridden file of module Ja Content Slider</blockquote>

Help me to understand where is the problem here ?

Are you not satisfied by the answer ?

[Author]

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