JoomlArt Forums 32,862 posts

[Iskander Rekik Friend Iskander RekikJoin date: September 2014Posts: 18Downloads:0Uploads:2 Thanks: 4 Thanked: 1 times in 1 posts]

#186311

i order and i pay a Installtion Services since 5 Days, no body give me a answer, i ask 3 Time throh a Ticket, but i still wait, i can not understand this!!!!

can some one help, as soon as Possible!!!!!!>:(>:(>:(>:(>:(

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#488440

Dear bexstar,

As replied in ticket ID# ISG-382-55896 and ticket ID# OGF-486-80100 in our ticket system http://support.joomlart.com, we are waiting more info from you to proceed the installation. I would like to quote the email sent to you as follows:

—————————————————————————————
I am really sorry for this late response to your installation order. Due to unexpected error at our email parsing feature, your installation request has not been generated into a ticket with full required information. Therefore, our incharge staff has not completed the order as request.

Kindly fill in the following required information form then our staff will urgently check your request to proceed the installation and get back to you at the soonest time.

REQUIRED INFORMATION:
————————
Name of product to install:
Joomla Version and JA Template:
Your Site URL:

FTP Username:
FTP Password:
Database Name:
Database Username:
Database Password:

ADDITIONAL INFORMATION:
————————
cPanel/Host Manager login URL
cPanel Username:
cPanel Password:
Folder to install:

NOTES (Optional) – Special Instruction: Eg:Backup or the folder you want to install
————————————————————————

Thank you so much for your patience during this time.

—————————————————————————————-

Pls pm me the above info then i can install the template for your at the soonest time. I would love to install right away upon receipt of additional info from you!

Regards

[Iskander Rekik Friend Iskander RekikJoin date: September 2014Posts: 18Downloads:0Uploads:2 Thanks: 4 Thanked: 1 times in 1 posts]

#488829

Still now nothing is done, nobody answer, i send the required Information but nothing happens, is a drama>:(>:(>:(>:(>:(>:(>:(

[Sherlock Friend SherlockJoin date: September 2014Posts: 11453Downloads:0Uploads:88 Thanks: 221 Thanked: 2478 times in 2162 posts]

#488839

Hi bexstar,

Sorry for this late 🙁 , I just did installed the package for you, I have pm you admin account , please check.

[Author]

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