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[pepperstreet Friend pepperstreetJoin date: April 2011Posts: 55Downloads:223Uploads:7 Thanks: 21 Thanked: 4 times in 1 posts]

#991523

Hello, my subscription end-day and info shows 2nd December 2016.
Today we have 1st December, and I planned to collect the latest files in the early(!) morning hours.
But I can’t download anymore?!?! Why is this?

Please, can you check this issue. There is something wrong with the displayed dashboard info, and the download access. How do I get my files?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#991534

Hi,

I’ve just checked and the JATC membership under your account appears to be active until 12.02.2016 , so you should still be able to download the JATC templates now.

It’s possible your browser has a cache problem, please try to clear the cache and then login again.

[pepperstreet Friend pepperstreetJoin date: April 2011Posts: 55Downloads:223Uploads:7 Thanks: 21 Thanked: 4 times in 1 posts]

#991711

JA Developer wrote:

It’s possible your browser has a cache problem, please try to clear the cache and then login again.

You seem right…, the problem seem to be related to my older laptop/browser only. Meanwhile I have tried another machine and browser and I can see the correct date infos. Eventually I managed to download all latest templates updates. 🙂

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