JoomlArt Forums 32,862 posts

[russh Friend russhJoin date: July 2009Posts: 57Downloads:0Uploads:6 Thanks: 13 Thanked: 4 times in 1 posts]

#195390

Hiya,

Logged in and realise I’ve not been notified of account expiry. Any chance you can offer me the renewal rate rather than the ‘brand new’ rate?

thx

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#525138

Normally, we do send renewal notification emails to our paid – active members within 30 days (3 times) before the expiry date of membership to make sure that they can grab the discount offer. I have checked with my email and it still works fine! Please re-check spam box also for sure.

[russh Friend russhJoin date: July 2009Posts: 57Downloads:0Uploads:6 Thanks: 13 Thanked: 4 times in 1 posts]

#525280

<em>@JA Developer 414409 wrote:</em><blockquote>Normally, we do send renewal notification emails to our paid – active members within 30 days (3 times) before the expiry date of membership to make sure that they can grab the discount offer. I have checked with my email and it still works fine! Please re-check spam box also for sure.</blockquote>

Hiya, I’ve received an expiry notification for JA Wall, but nothing saying my JATC was expiring?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#525354

<em>@russh 414567 wrote:</em><blockquote>Hiya, I’ve received an expiry notification for JA Wall, but nothing saying my JATC was expiring?</blockquote>
Actually, our system sends out these emails automatically so in rare case it fails to send to a specific user. Anyway, I have passed the case to our development team to check further.

PS. I just PM you, kindly check your inbox.

[gavind Friend gavindJoin date: July 2013Posts: 121Downloads:0Uploads:0 Thanked: 8 times in 7 posts]

#525950

How about on the rate here if I may ask? Is there still a chance that it will be a renewal rate rather than a fresh sign up?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#526039

The renewal price is only applicable when you are active paid member. New purchase will go with regular price. I have just sent you PM for better clarification, kindly check.

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