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[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#200520

Helly friends,

i use a clean Joomla Install with T3 v 2.3.1 and Template Version 1.1.1

If i want open over the Template Manager the customize Features i get a white clean site. Whats all!

If anyone a idea?

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[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#546043

Can you explain in a little more detail exactly what you are seeing? I am not quite sure what your are asking.

[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#546048

Hello Phil, thanks for your support.

sorry my friend, i can´t give more Information.
I see only a white page without any Errors.
My Joomla Version is 3.3.3.

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#546049

<em>@phill luckhurst 441370 wrote:</em><blockquote>Can you explain in a little more detail exactly what you are seeing? I am not quite sure what your are asking.</blockquote>

Phil . . . I think what he’s referring to is that when he clicks on his JA_Medicare Default template, it opens to a blank/white page rather than the usual and customary Template Manager tabs and settings.

Is this correct, thkellmann?

[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#546050

Hello Tom,

you did it very well described, thanks for your description.
I have this phenomenon with the Firefox and Chrome Browser

1 user says Thank You to thkellmann for this useful post

1. TomC

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#546076

<em>@thkellmann 441376 wrote:</em><blockquote>Hello Phil, thanks for your support.

sorry my friend, i can´t give more Information.
I see only a white page without any Errors.
My Joomla Version is 3.3.3.</blockquote>

In this case, it’s very hard to suggest the solution without clue the info of your site. I would need to take a closer look at your site. Please pm me URL of your site, admin login and FTP account. I will help you check further.

1 user says Thank You to Ninja Lead for this useful post

1. thkellmann

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#546102

It may also be worth speaking to your host. What happens when you get a blank page is for some reason your server cannot process some code in the function. Many hosts suppress all error messages so all you see is a blank page. However there will be a log the host can check to see what the error is. If you speak to them giving an exact time you last created the error they can give you more details about the error. With this we can be more helpful in our advice. It could be as simple as a file not uploading correctly or it could be a hosting issue or any of a number of other things. The error logs really help nail it down.

1 user says Thank You to Phill for this useful post

1. thkellmann

[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#546109

Hello Phil,

i will testing these Problem with the Support from my Webhoster.
I have no access to the Logs. I give you a report after the results available.

1 user says Thank You to thkellmann for this useful post

1. Phill

[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#546115

The Log File Reports a Fatal Error:

[Fri Aug 15 12:16:29 2014] PHP Fatal error: Call to undefined function dom_import_simplexml() in /var/www/xxx/xxx/xxx/libraries/joomla/form/form.php on line 927, referer: http://xxx.com/xxx/administrator/index.php?option=com_templates

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#546116

Have a look in your phpinfo (you can find it in the Joomla back end under information) and look and see if the php-xml package is installed. Your host can also tell you this. If it is not then ask your host to install it as this could be the cause of your problem here.

[thkellmann Friend thkellmannJoin date: March 2014Posts: 75Downloads:38Uploads:32 Thanks: 66 Thanked: 3 times in 1 posts]

#546121

I have following setting:

Relevant PHP Settings:
XML Enabled Yes

Apache Environment:
HTTP_ACCEPT text/html, application/xhtml+xml, application/xml;q=0.9,*/*;q=0.8

HTTP Headers Information:
Accept text/html, application/xhtml+xml, application/xml;q=0.9,*/*;q=0.8

PHP Version 5.4.31
xmlrpc_error_number 0 0

libxml
libXML support active
libXML Compiled Version 2.7.6
libXML Loaded Version 20706
libXML streams enabled

SimpleXML
Simplexml support enabled
Revision $Id: 16070fc92ad6f69cebb2d52ad3f02794f833ce39 $
Schema support enabled

xml
XML Support active
XML Namespace Support active
libxml2 Version 2.7.6
xmlrpc_errors Off Off

Under Extensions -> Warning i have one entry

The PHP temporary directory is not set
The PHP temporary directory is the directory that PHP uses to store an uploaded file before Joomla! can access this file. Whilst the directory not being set isn’t always a problem, if you are having issues with manifest files not being detected or uploaded files not being detected, setting this in your php.ini file might fix the issue.

Could cause this message to my fault?

Edit:
I have another Test Installation with the same error Message (at another hoster), but in this i see the customizing panels. I have no idea, what I can recommend my hoster to do?

Update:
The Hoster Install the php-xml modul and restart the apache, after that anything works fine. Thanks at all for the support. Have a nice weekend.

1 user says Thank You to thkellmann for this useful post

1. TomC

[Phill Moderator PhillJoin date: February 2014Posts: 7013Downloads:40Uploads:77 Thanks: 917 Thanked: 2206 times in 1818 posts]

#546135

Excellent news, glad you got it fixed and great that your host were willing to fix it and did it so quickly. Many hosts are not that flexible

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