Joomla Templates Club 406,261 posts

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#123671

I joined Joomlart some time ago, because of their very nice templates. At first, I was very pleased and recommended this site to my friends. I’ve spent a few hundred to extend the subscription. Since then, I’ve been disappointed in the quality of the templates. They look pretty, but are very buggy.

Support is non-existent. I’ve been waiting for support on one template for about a month; I’ve been waiting for a fix on another for at least 3 weeks. It’s very difficult to get any acknowledgment of the e-mail’s and forum posts. They keep a very pleasant tone and promise quick service; I’ve not seen it.

JA Koniga won’t work on the current release of Joomla 1.5, although it was promised a month ago. JA Regulus doesn’t work correctly on IE with the slideshow.

I’ve used a couple of other templates, but it’s hit-and-miss. I’ll try to go and look at the code, but PHP/CSS isn’t my strong suit. I’m feeling like I may have wasted my money.

I’ll hang around for a little while more, in the wild-eyed hope that they will finally improve their service. If not, I’ll feel pretty ripped off…

My recommendation is that if you see a template you like, spend the least amount of money to get the template (license that template only). If it works for you, then consider the full subscription. I wouldn’t commit money until we see if their support finally wakes up.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#232461

Hi There,

Can you please post your ticket number so we can check it out. Thanks.

As you might notice, we’re currently doing a lot of changes in regards to support on our system, and we’re refining a lot of the rules and terms that we abide by when we support you. You’ll continue to see the support raise in both quality and timing 🙂

[arpboy Friend arpboyJoin date: August 2006Posts: 27Downloads:0Uploads:0]

#232462

Hi, the support has been through two avenues: PM’s to Hungh Dinh; and forums in JA Koniga and JA Regulus. I never have gotten any specific ticket numbers, nor have I been offered any.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#232464

Can you send us an email to webmaster@joomlart.com

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