JoomlArt Forums 32,862 posts

[Rx Greenthumb, Inc. Friend Rx Greenthumb, Inc.Join date: February 2015Posts: 88Downloads:260Uploads:3 Thanks: 5 Thanked: 5 times in 4 posts]

#1067429

Since I don’t have a clue how to get support and your chat system is broken and I pay you too much money for this kind of non-sense. Right now I can’t get the Services Manager to log me in.

When I pop up your non-functioning chat system I get this…

Something’s wrong
We’re unable to load the messenger
Try Again

It’s been like that for weeks and if I didn’t need to get my services manager login to work I wouldn’t bother to even login here. It is so not worth my money to pay for all this non-sense just to get a simple template updated and or plugins updated.

This is really getting old! Me’s thinks it’s time for a 3rd party template changeout… you guys get back to making fancy and I’ll go spend my money elsewhere.

Ever even think of something as simple as this…?

Stop with the fancy I NEED COMPETENT SUPPORT!

https://www.rxgreenthumb.com/support/public/

Michael McCarthy

[Rx Greenthumb, Inc. Friend Rx Greenthumb, Inc.Join date: February 2015Posts: 88Downloads:260Uploads:3 Thanks: 5 Thanked: 5 times in 4 posts]

#1067434

I do NOT have time for this…

Please update the service setting or contact with service provider.

Why does this all of a sudden stop working?

Have you dumped your cache lately?

Michael McCarthy

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1067435

Hi
Our chat window is working fine:http://prntscr.com/gwcttc Also https://www.rxgreenthumb.com/support/public/ This is not our site to open tickets.
It seems you posted on the wrong forum.
Can you check again and share the issue details that you are facing in Joomlart products?

Regards

[Rx Greenthumb, Inc. Friend Rx Greenthumb, Inc.Join date: February 2015Posts: 88Downloads:260Uploads:3 Thanks: 5 Thanked: 5 times in 4 posts]

#1067442

No it’s not… If it is, explain this…

This is the same on three different browsers with two of them having cache dumped and cookies as well.

My Service Manager doesn’t log me in and allow me to get updates.

And the support forums are pretty much worthless since I’m days into this waste of time.

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Michael McCarthy

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1067451

Hi
Can you clear browser cache and check the chatbox again?
I tested it in firefox and chrome it opens fine http://prntscr.com/gwdm5r

If you have any issue regarding Joomlart products kindly open thread on product forum page with the site and issue details so Support team will help you.
If you have any issue in the billing department (live chat), kindly post it here and I will share this ticket with the sales team.

Regards

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