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[mtoro Friend mtoroJoin date: July 2007Posts: 2Downloads:0Uploads:0]

#121663

I recently bought some templates for $70 and my credit card bill came for £106.72

When you pay Joomlart templates the company dealing with the payments is called 2CO.COM

I’ve written Joomlart several times letting them know about this problem and they don’t seem to be able to track this transaction.

I feel really frustrated… I don’t know what to do or who to contact…

Maria Toro

_________________________________________

Dear Maria Toro,
I do apologize for the delay in response to your inquiry. I think there is a confusion in your transaction. Please see the attached file about your payment to JoomlArt.

Please feel free to contact me if you are in need of further assistance and I would be happy to assist you.
Sincerely,
Hung Dinh

JoomlArt Customer Service.
——————————–
J.O.O.M Solutions Co., Ltd
http://www.joomlart.com – http://www.joomlancers.com

Ticket Details
===================
JoomlArt Message ID: XTU-199892
Department: General Information

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#225289

As mentioned in the ticket, we have not received any more money than what was required. However, I just thought now. You’re saying that £106.72 came to us, which could possibly be the equivelant of $70 in US dollars. You paid using another currency. Is this what is up? Either way we only received the amount required, no more.

[mtoro Friend mtoroJoin date: July 2007Posts: 2Downloads:0Uploads:0]

#225299

Thanks for your reply.
As you can see in the email below the exhange rate should be: $70 —> £36.20

The number displayed on my credit card bill is: 2CO.COM*GIFTS2PIN 877-294-0273 GB

Would it be possible for you to contact 2CO.COM as find if they’ve made a mistake at their side?

Many thanks,
Maria
_________________________________________
2Checkout.com Order Number: 3781915674
J.O.O.M Solutions Co., Ltd Order ID: 56733

Quantity: 1
Product ID:
Product Description:
Cart 56733 ( 36.20 GBP)

Total: 36.20 GBP ( British Pounds Sterling )
The order was billed to:
Maria Toro Troconis

Charges will appear on your credit card bill
under the name “2CO.COM *JoomlArt”.

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#225384

Dear mtoro,
I have replied your email (email ticket ID XTU-199892). That is the money that JoomlArt paid through 2Checkout from your order. Please contact with 2CO if you have any question.
The attached file is a copy of 2CO order payment for your reference.

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