This topic contains 25 replies, has 7 voices, and was last updated by 
Anonymous 13 years, 8 months ago.
We moved to new unified forum. Please post all new support queries in our New Forum
Menalto
Friend
<em>@spraytexx 82342 wrote:</em><blockquote>okay, this is very unacceptable!!!!!! i have pm’d hung 3 times and no response! my payment cleared 3 THREE days ago and i STILL do not have access. I am ready to cancell and never buy here again, This is terrible customer service!!!</blockquote>
I can see you have tried to pay two times, one time with paypal and one time with 2checkout, but it shows up that no payment received…
But there is not more i can do than that, so i have also reported this in and hopefully you get a response here or in a PM verys oon.
hmm, i called 2co and they said my payment has just cleared, okay, let me call 2co and see if i can cancell
i will try again with pay pal, thank you for the respons, i wish i didnt have to wait 3 days for you guys to check if you received payment,
Menalto
Friend
Hmm, actually this should be automatic, so,hmm, if you get a receive from 2co, you can use the Contact Us at top right and attach the receive there, and refer to this post here and say its a urgent issue.
I just called 2co and cancelled, they will send the request to you and you cancell that order, i will try agian with pay pal,
Menalto
Friend
If same problem happens then, use the contact us at top and refer to this post.
okay, all is working, i went back to pay pal and cheked out and got instant access.
please check into why there is a problem with 2co, That was absolutly crazy that i had to wait to figure this out
please cancell myorder that i made with 2co.
i will never use 2co again
Hung Dinh
Friend
nicolas89;80918Hello,
first of all, sorry for my bad english, im from switzerland.
I paid for a “JA Templates Club Membership – 3 months” and i recieved the “2CO.COM Paid Receipt” on 2. September 2008.
But nothing happened – i still cant access to the download section.
I send two IMs to Hung Dinh, but he didnt answered.
So please upgrade me account, thank you.
My 2Checkout.com Order Number is 3964724121
Greetings, Nicolas
Hi Nicolas and everyone,
I am sorry for not spotting this thread until I received PM from mfcphil. I have not been able to check the PM from Monday.
Both Paypal and 2CO are instant payment and activation. However, both them may hold the payment under their own security policy and return the “not successful” notification to JA system, that’s why our system do not activate your account. In such case contact them will be the best options. If you contact them, they can approve the payment manually and also, we need to activate your account manually.
It seems that our staff have worked on all of your account because everyone is licensed now. Your membership are counted from the day we activate. Anyways, I know it is not comfortable when waiting.
Thank you very for your patience.
margoht
Friend
I paid but I can not to download any template, please answer my Payment ID number is 244880.
margoht
Friend
Hi!
I paid but I can not access download a template, thanks. Pay my ID number is 244880. I do not speak English, I always manage translations sorry if not the best.
Anonymous
Moderator
Hi,
Your questions have been followed up via ticketid#ULC-787-23619.
Please try to login to our support system via http://support.joomlart.com again using your registered email and password >> then view ticketid#ULC-787-23619 to have the answer.
Thanks.
This topic contains 25 replies, has 7 voices, and was last updated by Anonymous 13 years, 8 months ago.
We moved to new unified forum. Please post all new support queries in our New Forum