JoomlArt Forums 32,862 posts

[dennis veliz Friend dennis velizJoin date: September 2014Posts: 3Downloads:0Uploads:2]

#187944

Dear, I purchased “jasmin”, but does not allow me to download

The domain is menutre.cl page please send me the download link.

I send the paypal payment
is urgent

regards

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#494622

As you indicate you are trying to download JM Jasmine – are you certain you purchased a MAGENTO THEME membership plan ??

[dennis veliz Friend dennis velizJoin date: September 2014Posts: 3Downloads:0Uploads:2]

#494625

yes, I’m sure.

my paypalTransaction ID: 38A0074886667803D

the Description
Magento – Single Personal License – 01 domain

template “jasmin” for the site menutre.cl

I need it urgently please

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#494626

What error message are you receiving ???

I’m forwarding this onto the JA Sales Team to check into for you.

[dennis veliz Friend dennis velizJoin date: September 2014Posts: 3Downloads:0Uploads:2]

#494627

when downloading, tells me that I have not asked me the subscription and pay again.

in my membership does not appear “jasmin” for magento:

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[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#494635

Hello,

Your Magento Single Personal License is active now. Pls try again to download JM Jasmine at http://www.joomlart.com/forums/downloads.php?do=cat&id=468

There was an unexpected technical error during checkout process and we are checking the root of issue to get it fixed very soon.

I am so sorry for this inconvenience.

Regards

[Author]

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