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[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#165390

I am trying to create a new site http://www.blinkypix.com, using Phoca Gallery. The Phoca Gallery Tree Module does not show. Switch to JA Purity and it works. Phoca suggest javascript errors with the template.

[pritam Friend pritamJoin date: April 2011Posts: 609Downloads:0Uploads:29 Thanks: 11 Thanked: 125 times in 113 posts]

#397387

Hello patoh ,

I have seen your site http://www.blinkypix.com/.It is looking and working fine. Can you please confirm that you have solved the issue. So that we can close the ticket.

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#397454

I have disabled the Phoca Tree extension which is why everything looks OK. I will enable it now and you will see the title but no content.
Thanks for your reply.

[pritam Friend pritamJoin date: April 2011Posts: 609Downloads:0Uploads:29 Thanks: 11 Thanked: 125 times in 113 posts]

#397640

Hello patoh ,

Can you send your site url and admin access at http://support.joomlart.com/index.php?/Tickets/Ticket/View/74944 . So that we can help you better.

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#397676

Pritam,
Thanks for hanging in there.
I have done as you requested. If you change the template to JA Purity you will see how the Tree Module is mean’t to show. It will, of course, mess up the rest of the layout.

[pritam Friend pritamJoin date: April 2011Posts: 609Downloads:0Uploads:29 Thanks: 11 Thanked: 125 times in 113 posts]

#398018

Hello patoh ,

I have created a bug report .You can check the progress of issue being resolved at the link http://pm.joomlart.com/browse/JATCCOMMUNITYPLUSJIVI-113

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#398088

Thanks Pritam. The development team want to know if I have solved the problem. I have not.

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#399154

Pritam,
All that’s happened since your effort is I receive a note every few days saying have you resolved the problem?, do you want to continue?, we will close the ticket in 48 hours!!!! This just wasting my time and the Development Team are doing nothing despite an open ticket.
Very, very disillusioned with Joomlart.
Still not resolved. This process is a joke. It’s time to dump joomlart!!!

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#400400

Wow, it’s been a month and all that I have received is rude memos that say “don’t expect an answer any time soon”. This sucks. Joomlart need to understand the basic principle of “fitness for purpose” when they release a product and waste peoples time.
It is clear that support is just a necessary evil to Joomlart rather than an opportunity to excel.
I post messages here replying to Pritam because I get no responses from the so called ticket that has been languishing for some considerable time.
Get it together Joomlart team or your business will suffer. I will vote with my feet and post my experience wherever I can warn people.

[pritam Friend pritamJoin date: April 2011Posts: 609Downloads:0Uploads:29 Thanks: 11 Thanked: 125 times in 113 posts]

#401767

Hello Patoh ,

Thanks for your Patience . I am contacting with our developer team to solve the issue .

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#401898

<em>@pritam 253960 wrote:</em><blockquote>Hello Patoh ,

Thanks for your Patience . I am contacting with our developer team to solve the issue .</blockquote>

Memo sent to Don Lee.
So the very next day I receive this memo!!! How do I stop these or answer them so that the ticket does not timeout. Nobody asked me to contact them at Joomlart. Nobody has done anything. Pritam says he will refer this to the development team….that sounds familiar it is an identical message to one he sent me weeks ago. Now will the development team do anything or write me another memo saying nothing will happen soon like they did last time. So it goes on and on and on!!!!!!!!!
patoh,

This message concerns your ticket #DJV-464-84397. We have not received any response back from you in 48 hours, and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this e-mail.

Ticket ID: DJV-464-84397
Subject: [JATCCOMMUNITYPLUSJIVI][FID:248025] – Phoca Tree Module fails
Department: Technical – JATC
Type: Issue
Status: Replied
Priority: High

Please note that the ticket will automatically be closed within 72 hours if no response is received from you. The ticket will not be closed in the case that you send another reply. You can check the status of or reply to this ticket online at: http://support.joomlart.com/index.php?/Tickets/Ticket/View/DJV-464-84397

Kind regards,

JoomlArt

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#402050

Hi Patoh,

I’m really sorry for that. Just to explain why you got the such messages from us, they were sent automatically by our helpdesk system after 2 days ticket’s status was changed to “Replied”, this feature is just to remind users checking our replies when we do not receive any response from them after we reply. But in this case, Pritam should have replied you to wait for fix from our development team and kept the ticket’s status being “Open” or “On Hold” to avoid the message sent and also kept you updated with progress of the fix.

Regarding the issue with Phoca Tree module in your site, Pritam has reported it to our development team and we have seriously checked to fix it, however, our developer Tam could not replicate the issue, he comment the same already in http://pm.joomlart.com/browse/JATCCOMMUNITYPLUSJIVI-113

I have just asked our test team to confirm and will work again with Tam to check if he can fix the issue. Please be more patient and allow us a more little time for this work. Thank you very much!

Have a nice day,
Don Lee | CS Lead

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#402425

Hi Patoh,

Our developer has just fixed the issue directly in your site, please check and confirm me the same. Thanks!

Don

1 user says Thank You to Don Lee for this useful post

1. patoh

[patoh Friend patohJoin date: August 2009Posts: 25Downloads:37Uploads:0 Thanks: 2]

#402429

Don,
Thank you for your help. The Phoca Tree appears to be working correctly. Incidentally I received closure notices with claims of no response yesterday and the day before. It seems this will always happen.
In any event thanks for your and the teams help.

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#402434

<em>@patoh 254833 wrote:</em><blockquote>Don,
Thank you for your help. The Phoca Tree appears to be working correctly. Incidentally I received closure notices with claims of no response yesterday and the day before. It seems this will always happen.
In any event thanks for your and the teams help.</blockquote>

Patoh,

You are most welcome 🙂 As the issue is resolved so I will go ahead to close your tickets now. If you need any other help, just feel free to open a new forum thread or submit a support ticket to us. Thank you!

Have a nice day,
Don

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