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[Gruponea.com Friend Gruponea.comJoin date: March 2014Posts: 89Downloads:350Uploads:11 Thanks: 18 Thanked: 1 times in 1 posts]

#991022

I’ve upgraded JA ext manager trough the component itself. Never had a problem doing this, until today, after upgrading and having reloaded the page, the component shows an "404 error. component not found" message. So i’ve tried to install the manager mannualy through the joomla component, but i get a blank page with the message "please contact support". So then I’ve uninstalled the ja ext manager and tried to reinstall it via joomla component, but got the same blank page with the message "please contact support".
I’ve created a user so you can please check this out.
Hope to hear from you soon. Thanks!

Gruponea.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#991065

Hi
I am Noticed the error : http://prntscr.com/ddfzff
Reauthentication required .
I tested the package on localhost but not getting this issue : http://prntscr.com/ddg2hh
The issue seems your server side and it needs authentication to install . I suggest you to contact with the hosting team with the error details .
Let me update with results .

[Gruponea.com Friend Gruponea.comJoin date: March 2014Posts: 89Downloads:350Uploads:11 Thanks: 18 Thanked: 1 times in 1 posts]

#991284

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Gruponea.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#991289

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[Gruponea.com Friend Gruponea.comJoin date: March 2014Posts: 89Downloads:350Uploads:11 Thanks: 18 Thanked: 1 times in 1 posts]

#991295

I’ve read it, i thought it may be a different problem because there where different errors before reinstalling. I’ll keep you in touch when the hosting provider answers me (I have a reseller’s account, all of our websites run joomla with joomlart templates and I had this problem for the first time and only with this 2 websites by now. Thanks pankaj.

Gruponea.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#991307

Yes kindly let mw know once the hosting support will fix it.

[Gruponea.com Friend Gruponea.comJoin date: March 2014Posts: 89Downloads:350Uploads:11 Thanks: 18 Thanked: 1 times in 1 posts]

#991568

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Gruponea.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#991692

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[Gruponea.com Friend Gruponea.comJoin date: March 2014Posts: 89Downloads:350Uploads:11 Thanks: 18 Thanked: 1 times in 1 posts]

#991858

yeah, i found a method to upload the file without the server recognizing it as a virus.. but the problem was that, the server is recognizing the file as a virus.

Gruponea.com

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#991910

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[APOSTOLOS FOUKIS Friend APOSTOLOS FOUKISJoin date: December 2008Posts: 170Downloads:137Uploads:36 Thanks: 54 Thanked: 1 times in 1 posts]

#995211

Any solution about "Please contact support" ?

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#995437

Hi @basdim
Hi this seems issue from server that does not install the package , I suggest you to contact the hosting provider so they can allow the package to install .
Regards

[Author]

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