JoomlArt Forums 32,862 posts

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#135498

Hi everyone,

During the last week, some of the concerned is raised about the new member JA Developer so I think we should make an official annoucement.

The JA Developer account is a co-account of some JA Developers who will work in rotation to provide support for Club Members. This account is accessed by JA Staff and you can give admin and hosting information to get supported.

1 user says Thank You to Hung Dinh for this useful post

1. imparator222

[bennitos Friend bennitosJoin date: May 2008Posts: 1717Downloads:0Uploads:39 Thanks: 39 Thanked: 474 times in 407 posts]

#279637

think thats a really good thing, so the developers have better insight in the most common problems so that they can fixed in template updates and to raise the support in general.

But like scotty already mentioned best to give him some official forum rank so that everyone on the forum can see who they are dealing with (even if they didnt read this topic).

[shertmann Friend shertmannJoin date: September 2008Posts: 339Downloads:0Uploads:1 Thanks: 22 Thanked: 42 times in 26 posts]

#279677

i said as bennitos that is a good think to know

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#279731

Well done Hung Dinh. I see JA Developer has already fixed some problem! Good Job.

[Michael Casha Friend Michael CashaJoin date: September 2014Posts: 2561Downloads:1Uploads:32 Thanks: 41 Thanked: 119 times in 1 posts]

#279820

I hope this helps:

JA Developer

JoomlArt Support Member

[mj1256 Friend mj1256Join date: June 2007Posts: 1473Downloads:10Uploads:35 Thanks: 84 Thanked: 225 times in 118 posts]

#279840

welcome JA Developer or is that JA Developers

[SP Media Friend SP MediaJoin date: September 2014Posts: 477Downloads:0Uploads:12 Thanks: 38 Thanked: 70 times in 27 posts]

#283887

It’s pretty good to have people who are willing to help, I’ve a huge learning curve ahead. Quite pleasant to see that we’ve got the support there waiting. 🙂

[sunrise Friend sunriseJoin date: February 2007Posts: 920Downloads:0Uploads:5 Thanks: 103 Thanked: 166 times in 114 posts]

#283899

<em>@spmedia 96674 wrote:</em><blockquote>It’s pretty good to have people who are willing to help, I’ve a huge learning curve ahead. Quite pleasant to see that we’ve got the support there waiting. :)</blockquote>
There sure are a lot of things to learn and as with so many other things, the more you know, the more you know you don’t know. I for one am also very thankful for the Ja Developer(s) and the help they give. Thanks a lot.

[anisjolly Friend anisjollyJoin date: April 2008Posts: 661Downloads:0Uploads:15 Thanks: 33 Thanked: 96 times in 55 posts]

#285753

Welcome to all the devs.

Was thinking whether someone was claiming to be a JA Dev but then thought hang on – he’s got more credits than me! how can that happen so quickly – i’ve only been gone for like3 months or so.

😀

[harleydavidsons Friend harleydavidsonsJoin date: January 2009Posts: 6Downloads:0Uploads:0]

#287080

Welcome to all the devs.
I am new here.

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#308508

More the merrier 😉

[SP Media Friend SP MediaJoin date: September 2014Posts: 477Downloads:0Uploads:12 Thanks: 38 Thanked: 70 times in 27 posts]

#308510

Welcome to JA Harley. 🙂

[cgc0202 Friend cgc0202Join date: August 2007Posts: 2244Downloads:0Uploads:3 Thanks: 206 Thanked: 262 times in 1 posts]

#311469

In the past, it was mainly Menalto and Hainn who has helped me with some of the difficulties with using the Teline II template, the only Joomlart template I use for all my sites (after I moved from the previous I joined Joomlart — the original Teline). I have corresponded in private with Hung, MICCAS and McPhil.

Otherwise, many of the technical support I posted were helped resolved by members, like Scotty, Phil or past projects in collaboration with Chris.

I have dealt mainly with one JA Developer, whose photo is shown here

http://www.joomlart.com/forums/topic/ja_mageia-kit-can-be-opened-ja-teline-ii-does-not/

who managed to solve a problem that bedeviled me (the subject of several threads) for more than a year — the creation of horizontal Hot Topics modules with different sizes. He has been prompt also in responding to some of my own threads.

I hope though that with the move to single template per month, there will be more staff who will help and provide support in the Forums. This bargain for more technical support was one of the reasons I put forth when I helped advocate for the one-template per month.

It is perhaps one of the most controversial decisions taken by Joomlart, and perhaps has cost them dearly, in terms of a significant number of registered members not renewing their subscription. I hope to believe though that the decline in membership is partly due to the worldwide economic troubles, and that membership may bounce back again once the world economy gets better.

Cornelio

[gzellers Friend gzellersJoin date: October 2008Posts: 35Downloads:0Uploads:0 Thanks: 7 Thanked: 3 times in 1 posts]

#311470

For me, it’s the lack of support. They talk a big game but it’s atrocious. I know MANY who are not renewing because of how lame their efforts are in that department.

If you expect the community to handle all support then stop setting up these insulting ‘priority’ support tickets that never get answered. The templates are okay but people need support and their designs are mere cousins of other designs nowadays. For me, it’s just not worth the hassle.

1 user says Thank You to gzellers for this useful post

1. ivy51205

[wiery Friend wieryJoin date: July 2009Posts: 185Downloads:0Uploads:0 Thanks: 7 Thanked: 36 times in 30 posts]

#311474

I was wondering about that username. I thought it was wierd you would let it be registered. Now that I read this thread it makes sense.

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