JoomlArt Forums 32,862 posts

[Hung Dinh Friend Hung DinhJoin date: September 2014Posts: 4408Downloads:11Uploads:189 Thanks: 309 Thanked: 3310 times in 3 posts]

#134446

Hi everyone,

From now on, if you have any problem with our templates or extensions, you can get it solved quickly with our premium email support. We will try our best to answer your email within 24 hours on working days (Monday – Friday, 8:00 – 17:00 GMT + 8)

This is another effort of JoomlArt Team to provide you with better support. Although our Admin and Moderators will still be around to answer your questions on the forum, with new premium email support, you can reach us easier for urgent or critical issues.

Kindly note that the premium Email support is available to active JA Template Club, JA Extension Club and Developer Membership holders only.

So…
Are you having any problem?
Login your Member Area and click on the Premium support tab now!

3142

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10 users say Thank You to Hung Dinh for this useful post

1. mfcphil
2. shertmann
3. mj1256
4. questbg
5. swemmel
6. darylba
7. digitalwave
8. missyw
9. sunrise
10. mavdes

[mfcphil Friend mfcphilJoin date: September 2007Posts: 2866Downloads:3Uploads:218 Thanks: 211 Thanked: 388 times in 133 posts]

#275486

This is great news and a major step in the right direction..

Well done Hung 😀

[shertmann Friend shertmannJoin date: September 2008Posts: 339Downloads:0Uploads:1 Thanks: 22 Thanked: 42 times in 26 posts]

#275502

what a wonderfull and great news this is

[mj1256 Friend mj1256Join date: June 2007Posts: 1473Downloads:10Uploads:35 Thanks: 84 Thanked: 225 times in 118 posts]

#275507

wow, when i suggested this approach months ago I was pretty well flamed, glad to see you taking this approach

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#275516

<em>@mj1256 86161 wrote:</em><blockquote>wow, when i suggested this approach months ago I was pretty well flamed, glad to see you taking this approach</blockquote>

Great that is not like the regular “Premium Support” so also regular club members can use it and there are a lot more than developer members so both can use it regardless the money they paid upfront.

Good that it is offered to no price on top!

P.S.: Refer to some other sites that offer Joomla support, they charge hundreds of dollars.

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#275561

A positive step in the right direction for JoomlArt … well done!

[jiri4net Friend jiri4netJoin date: July 2008Posts: 12Downloads:0Uploads:0]

#275600

Well done…

your standard forum support doesnt working well…

Its better to pay for fast solution…

Thanks

[wooohanetworks Friend wooohanetworksJoin date: September 2008Posts: 1239Downloads:0Uploads:2 Thanks: 148 Thanked: 138 times in 41 posts]

#275606

<em>@jiri4net 86277 wrote:</em><blockquote>Well done…

your standard forum support doesnt working well…

Its better to pay for fast solution…

Thanks</blockquote>

This support is also free, and support in the forum is also just for paying members.

[multiskills Friend multiskillsJoin date: February 2008Posts: 10Downloads:0Uploads:2 Thanks: 2]

#275848

Very Good!!!

Exactly what i’ve been hoping for … cos i’ve been battling with a css issue on a template and i couldn’t get any help on the forums here. Am so glad i can now get support from the makers themselves.

[reachthesky Friend reachtheskyJoin date: July 2008Posts: 134Downloads:0Uploads:3 Thanks: 14 Thanked: 19 times in 10 posts]

#276531

wow, very nice to know indeed. I congratulate the Staff at JA.com
Ill sure to use it and see how it goes 😉

[mayke Friend maykeJoin date: May 2008Posts: 281Downloads:0Uploads:1 Thanks: 55 Thanked: 13 times in 1 posts]

#276679

<em>@Hung Dinh 86032 wrote:</em><blockquote>Hi everyone,

From now on, if you have any problem with our templates or extensions, you can get it solved quickly with our premium email support. We will try our best to answer your email within 24 hours on working days (Monday – Friday, 8:00 – 17:00 GMT + 8)

This is another effort of JoomlArt Team to provide you with better support. Although our Admin and Moderators will still be around to answer your questions on the forum, with new premium email support, you can reach us easier for urgent or critical issues.

Kindly note that the premium Email support is available to active JA Template Club, JA Extension Club and Developer Membership holders only.

So…
Are you having any problem?
Login your Member Area and click on the Premium support tab now!

3142</blockquote>

But thehey are always offline at any time I am going there….they don’t answer my tickets since yesterday, only auto welcome letter have to wait….till now, is anyone there Hung?

[bigrk Friend bigrkJoin date: February 2007Posts: 1425Downloads:0Uploads:2 Thanks: 39 Thanked: 45 times in 15 posts]

#277054

Has anyone tested this and had an issue resolved yet? Will the answers to each support ticket be added to the individual forums as a solved issue for future reference? This sounds really good for the members as long as it isn’t abused with newbie questions and the like.

🙂

[questbg Friend questbgJoin date: May 2008Posts: 1912Downloads:0Uploads:1 Thanks: 146 Thanked: 339 times in 197 posts]

#277117

I used it with success. I was trying to assist a new user with a Telline issue. I tried everything I could but couldn’t help as I’m not too familiar with Joomla 1.0. In the end I opened a ticket asking for some ‘official’ assistance in the forum thread and sent the link. Hainn fixed the problem, posted how he did it in the thread of forum and also sent me an e-mail saying it was solved.

[mayke Friend maykeJoin date: May 2008Posts: 281Downloads:0Uploads:1 Thanks: 55 Thanked: 13 times in 1 posts]

#277297

<em>@mayke 87598 wrote:</em><blockquote>But thehey are always offline at any time I am going there….they don’t answer my tickets since yesterday, only auto welcome letter have to wait….till now, is anyone there Hung?</blockquote>

One of my problems has solved with this Premium Email Support, just have to wait for the next days.
Hay N. has answered me with : that the error of the domain verifying have been fixed, and it works just fine, is good Premium Email Support.

[jennx Friend jennxJoin date: July 2008Posts: 41Downloads:0Uploads:0 Thanks: 2]

#277926

I’ve tried to use this service, but it’s been over a week and I haven’t gotten any response regarding my request. What’s up?

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