JoomlArt Forums 32,862 posts

[kjlarski JATC kjlarskiJoin date: October 2010Posts: 96Downloads:3Uploads:6 Thanks: 6 Thanked: 15 times in 1 posts]

#1088431

Hi there –

I just purchased a subscription to Joomlart, and posted an issue on the forum at https://www.joomlart.com/forums/topic/uber-modules-showing-no-information-after-upgrading/. I see the option for the Premium Ticket, which I would like to purchase, however when doing so – I’m seeing the following screen. Can you please let me know how I can purchase this? The ticket is time-sensitive, and I’m happy to pay the extra for the premium support – but the site is not letting me. This is what I’m seeing…

Please let me know how I can continue with purchasing.

Thanks again!
Kevin

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1088444

Hi Kevin,

You can provide your Joomlart username / password via the private reply here so I can test further. This looks like an account issue.

If you need to purchase the Premium ticket urgently then you can manually purchase by sending $40 to our PayPal account at paypal@joomlart.com . I will activate for you right away.

[kjlarski JATC kjlarskiJoin date: October 2010Posts: 96Downloads:3Uploads:6 Thanks: 6 Thanked: 15 times in 1 posts]

#1088448

Hi there – all done! You should have just seen a Paypal payment from kevin@d*mr.com. Can you please inform your forum moderators that the thread I mentioned (https://www.joomlart.com/forums/topic/uber-modules-showing-no-information-after-upgrading/) should receive priority support?

Thanks for the quick response!

Best,
Kevin

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1088466

Hi Kevin,

I updated your account to have Premium Ticket add-on now. From now on you can just tick the Premium option before you submit any topic to receive priority support.

The thread at https://www.joomlart.com/forums/topic/uber-modules-showing-no-information-after-upgrading/ has been answered already. You can follow up.

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