JoomlArt Forums 32,862 posts

[buiak Friend buiakJoin date: August 2016Posts: 124Downloads:74Uploads:24 Thanks: 16]

#964334

Greetings,
please inform about why I’m not PREMIUM anymore ( just first 2 post on forum was marked as from a premium support member ) . I payed for Premium Tickets at the membership subscription .
Please inform and advice .
thank you

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#964425

Hi,

I’ve just checked your account and it’s working fine at the moment. The Premium Ticket option is active too.

Could you try to submit a new topic to a paid forum again to see things are okay now.

[buiak Friend buiakJoin date: August 2016Posts: 124Downloads:74Uploads:24 Thanks: 16]

#978234

I was unable to set as a premium support ticket with my last posted ticket on JA Fixel topics even my premium support is on ( Premium Ticket Support Unlimited August 12, 2017 ).Please investigate and support.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#978538

buiak wrote:

I was unable to set as a premium support ticket with my last posted ticket on JA Fixel topics even my premium support is on ( Premium Ticket Support Unlimited August 12, 2017 ). Please investigate and support.

It’s strange that this happens to your account again. I’ve notified our dev to investigate further and I will inform you when this is fixed.

1 user says Thank You to JA Developer for this useful post

1. buiak

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#978934

Hi @buiak,

We’ve fixed the issue with premium ticket option already. You can try to submit new topic to JA Fixel forum again, it’s fine now.

[Rainer Friend RainerJoin date: March 2016Posts: 65Downloads:83Uploads:18 Thanks: 5 Thanked: 1 times in 1 posts]

#989391

This reply has been marked as private.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#989561

Rainer wrote:

Hi
Premium ticket support isn’t working for me

Your account is working fine at the moment. Could you try to clear browser’s cache + cookies, then login again to see if you’re able to check Premium Ticket option now.

[Rainer Friend RainerJoin date: March 2016Posts: 65Downloads:83Uploads:18 Thanks: 5 Thanked: 1 times in 1 posts]

#989613

This reply has been marked as private.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#989677

Rainer wrote:

Unfortunately I don’t have the check box for premium ticket.
I cleared browser cache and cookies, closed the browser and even tried it with a second browser. Could you please check again

What sub-forum did you access to create a topic earlier?

[Rainer Friend RainerJoin date: March 2016Posts: 65Downloads:83Uploads:18 Thanks: 5 Thanked: 1 times in 1 posts]

#989697

This reply has been marked as private.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#990160

Rainer wrote:

tried it here in Customer Testimonials and also at JA Site Builder

Looks like it’s not possible to mark premium support for topics in the public section . If you try to create new topic in a paid forum section like JA Brickstore for example, the premium option does appear.

JA Builder forum is only temporarily located in public section now, we will move it later when the product becomes available.

Sorry for this confusion.

[buiak Friend buiakJoin date: August 2016Posts: 124Downloads:74Uploads:24 Thanks: 16]

#1003043

Greetings,
I cant post premium tickets anymore, please investigate and report. Thank you.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1003372

buiak wrote:

Greetings,
I cant post premium tickets anymore, please investigate and report. Thank you.

This is fixed. You can try using Premium option now.

[Author]

Posts