JoomlArt Forums 32,862 posts

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1016377

Hi, I have active subscriptions to:
JAEC – Joomla Extensions Club Active January 3, 2018
JATC Standard Membership Active October 14, 2017
JA Admin Template Active June 26, 2017
Tech Support License per Domain 1 / 3 October 14, 2017

And logged in to the site, but when i try to view the forum (ex: Forums Joomla Templates Club JA Healthcare) im getting this error:

"Oops, your account does not have permission to access this forum. Sign Up for paid subscription today or Log In if you are already a member"

I can download the files and see my profile but not the forum. could you please help.

username: behroz

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1016434

Hi As i checked your membership is Active
Kindly try to login and download

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1016662

How did you check? this is the Invoice number and date for the renew of JATC and im member for few years now.
Invoice [976401] Date: 14 October, 2016

What was wrong with the old support?! at least you should keep the billing support for issues like this!!!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1016677

Hi
Sorry for the wrong reply on this.
Yes you have an active membership and full access to download the template.
Kindly clear your browser cache and cookies and login again on site.
Try download the products. It happened sometimes due to browser cache.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1016919

Sam Samiei wrote:

And logged in to the site, but when i try to view the forum (ex: Forums Joomla Templates Club JA Healthcare) im getting this error:
"Oops, your account does not have permission to access this forum. Sign Up for paid subscription today or Log In if you are already a member"
I can download the files and see my profile but not the forum. could you please help. username: behroz

Hi,

I’ve tested your account and it could access the forum just fine. It’s likely just a browser cache issue, you can try clearing browser’s cache & cookies then login to the forum again.
If that still does not help then resetting your password should.

[Author]

Posts