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[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#147470

I have bought the Professional Licence and have a problem installing the com_javoice on my joomla 1.5.15 native. The error I get is below, I could install the modules fine.

Any help much appreciated as I am not sure what to do? :-[

* JInstaller::install: SQL Error. DB function failed with error number 2006
MySQL server has gone away SQL=– ——————————————————– — — Table structure for table `jos_jav_actions_log` — CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` ( `id` int(11) NOT NULL auto_increment, `type` varchar(255) NOT NULL, `details` varchar(525) NOT NULL, `ref_id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `remote_addr` varchar(25) NOT NULL, `time` int(11) NOT NULL, PRIMARY KEY (`id`) ) TYPE=InnoDB AUTO_INCREMENT=43 ;
SQL =

— ——————————————————–

—
— Table structure for table `jos_jav_actions_log`
—

CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` (
`id` int(11) NOT NULL auto_increment,
`type` varchar(255) NOT NULL,
`details` varchar(525) NOT NULL,
`ref_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`remote_addr` varchar(25) NOT NULL,
`time` int(11) NOT NULL,
PRIMARY KEY (`id`)
) TYPE=InnoDB AUTO_INCREMENT=43 ;

* Component Install: SQL error or missing or unreadable SQL file. DB function failed with error number 2006
MySQL server has gone away SQL=– ——————————————————– — — Table structure for table `jos_jav_actions_log` — CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` ( `id` int(11) NOT NULL auto_increment, `type` varchar(255) NOT NULL, `details` varchar(525) NOT NULL, `ref_id` int(11) NOT NULL, `user_id` int(11) NOT NULL, `remote_addr` varchar(25) NOT NULL, `time` int(11) NOT NULL, PRIMARY KEY (`id`) ) TYPE=InnoDB AUTO_INCREMENT=43 ;
SQL =

— ——————————————————–

—
— Table structure for table `jos_jav_actions_log`
—

CREATE TABLE IF NOT EXISTS `jos_jav_actions_log` (
`id` int(11) NOT NULL auto_increment,
`type` varchar(255) NOT NULL,
`details` varchar(525) NOT NULL,
`ref_id` int(11) NOT NULL,
`user_id` int(11) NOT NULL,
`remote_addr` varchar(25) NOT NULL,
`time` int(11) NOT NULL,
PRIMARY KEY (`id`)
) TYPE=InnoDB AUTO_INCREMENT=43 ;

* Error Loading ModulesMySQL server has gone away SQL=SELECT id, title, module, position, content, showtitle, control, params FROM jos_modules AS m LEFT JOIN jos_modules_menu AS mm ON mm.moduleid = m.id WHERE m.published = 1 AND m.access <= 2 AND m.client_id = 1 ORDER BY position, ordering

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#328759

Hi jamesweb,

Have you followed the installation guide via our wiki yet? http://wiki.joomlart.com/wiki/JA_Voice/Installation.
If not, please follow the guide and try again. Note that you do not need to install Ioncube anymore as the package is not encoded anymore.

If you still can not install JV, let me know your url/admin account and FTP access for closer look

[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#328786

Hi there, yes I followed exactly the manual install: http://wiki.joomlart.com/wiki/JA_Voice/Installation#Manual_Installation

Not sure what you mean by ioncube as I only have com_javoice to install and I assume that is done by the standard “Upload File & INstall” button which is where I get all those errors?

How do I send you FTP details in private? Also I am installing this first at a test directory so I will need to know how to solve the install when I switch it over?

Thanks again

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#328790

<blockquote>How do I send you FTP details in private? Also I am installing this first at a test directory so I will need to know how to solve the install when I switch it over?
</blockquote>
Please follow the guide here to include confidential info within ticket: http://www.joomlart.com/forums/topic/how-to-raise-support-ticket-from-your-posts/

[jamesweb Friend jameswebJoin date: January 2010Posts: 17Downloads:0Uploads:1 Thanks: 2 Thanked: 1 times in 1 posts]

#328905

Hi there, ok I have followed your post and created a new ticket/support request now. I still have this issue and cannot install it at all currently.

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