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[rodsdogs Friend rodsdogsJoin date: March 2014Posts: 12Downloads:0Uploads:0 Thanks: 4]

#195497

Hi,

I was trying to install ja_bistro_j31.zip and it failed after trying to upload.

After that happened, I am unable to access my /administrator page. My website is still visible but it’s not allowing me to get into the back-end.

I don’t want to re-install Joomla again on my site as I will have to repeat work.

Is there a way to check that I haven’t installed part of a plug-in which has broken the back-end?

Hope this is enough information, if you need anything else, please ask.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#525639

Did you have any backup of your site before installing JA Bistro template? If yes, please try to restore it.

However, as you mentioned, you failed to upload / install this JA Bistro template so the error can’t come from template. Have you installed any 3rd party extension recently? Please try to access ‘plugin’ folder in your server/hosting, rename folder of that extension (it means disable it), then try to log into backend again.

And also tell me details of error if you still can’t login.

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