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[CDCG Friend CDCGJoin date: December 2015Posts: 35Downloads:70Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#923999

Hi, this is the URL sited for the update:

http://update.joomlart.com/service/tracking/j16/uber.xml

When I try to update this error happens:
"Update path does not exist"
"Error updating COM_INSTALLER_TYPETYPE."

What is the solution for this problem? Thanks.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#924003

Hi,
All JA Extension are updated via JA Extension manager component . You need to download and install it . Then add your JA Account username/Password in Service manager area . Save and update the template/extension from it .

Hope it helps .

[CDCG Friend CDCGJoin date: December 2015Posts: 35Downloads:70Uploads:0 Thanks: 2 Thanked: 2 times in 2 posts]

#924024

I try to add the ID/PW and the pop up just churns and churns with nothing happening.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#924236

Hi
Could u give me a screenshot what do u mean by >>> churns and churns ?
Also post site super user details via Private reply. I will check it .

[robf23 Friend robf23Join date: April 2013Posts: 23Downloads:13Uploads:11]

#924436

I am also having this problem, I cannot update and get the same error.

I also cannot see the items in my downloads or access the forum for the template I purchased JA Teline V Template

[robf23 Friend robf23Join date: April 2013Posts: 23Downloads:13Uploads:11]

#924439

Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact "JoomlArt Updater Service" for more information or use another account.
Upgrade failure

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#924630

Hi @robf23
Your subscription was expired February 23, 2016 . In case you need support and downloads for JA Teline V , you need to buy JATC Single template membership again for JA Teline V .

[robf23 Friend robf23Join date: April 2013Posts: 23Downloads:13Uploads:11]

#924636

How can it expire in one day??? I purchased JA Teline V on February 23, 2016!

Hi robf23,

You’ve just successfully purchased on JoomlArt.com. Thanks for your trust in our product!

Here are your order details
Your Invoice Number: #889187 on February 23, 2016

Product Information
JA Teline V

Subtotal: $59

Discount: $0

Total: $59

Regards,
JoomlArt team

Yesterday I purchased support for $40. This still shows as expired.

Hi robf23,

You’ve just successfully purchased on JoomlArt.com. Thanks for your trust in our product!

Here are your order details
Your Invoice Number: #924366 on April 29, 2016

Product Information
Tech Support License per Domain

Subtotal: $40

Discount: $0

Total: $40

Regards,
JoomlArt team

**Now you say you want another $59??? Is this correct?

Really????**

[robf23 Friend robf23Join date: April 2013Posts: 23Downloads:13Uploads:11]

#924639

the original purchase on February 23, 2016, $59 Paypal Transaction ID: 0GY720708D6076747

the tech support purchase April 29, 2016, $40 Paypal Transaction ID: 43E48876YW041391A

do i need to pay another $59???

Does not $59 template purchase last more than one day?

Help please. Chat support has not answered since saying they would pass it on yesterday. Forum support is very slow. And I need to update the site which I cannot do because I cannot access the downloads.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#924712

How can it expire in one day??? I purchased JA Teline V on February 23, 2016!

We are very sorry for this confusion, due to an account glitch that your subscription got expired early. However this is all fixed now, you have active JA Teline V subscription until Feb 2017.

You can download JA Teline V and use JA Extension Manager to update the template now, just add JA username/password in Service manager area before you update.

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