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Problem with duplicate template

Forums    Joomla Templates Club    JA Rave    Problem with duplicate template
Viewing 15 posts - 1 through 15 (of 20 total)
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  • imurillo Friend
    June 13, 2011 at 8:47 pm #165188

    In a joomla installation I have two web sites like the Fruit shop and Australian but with the same template, I Need to implement 8 web sites to embassies

    Italia-web has the template jarave-predeterminado2 and the menu : menu-italia

    To España-web I duplicated jarave template and this web site has template
    jarave-predeterminado3 and the menu: menu-españa

    The problem is the web page show the same menu to Italia-web and España-web

    To understand it is necessary to visit this site http://nicaragua.cancilleria.gob.ni/

    1. ejempli1
    2. ejemplo3
    mayuri_g Friend
    June 14, 2011 at 11:25 am #396278

    Hello,

    I do not understand your problem , can you please explain in detail?
    I do not get what you want to say using the terms jarave2 and jarave3 for your two websites.
    can you please give me the URL and admin access for your two websites
    on http://support.joomlart.com/index.php?/Tickets/Ticket/View/74592
    so that I can help you.

    imurillo Friend
    June 16, 2011 at 6:05 pm #396737

    I edited and explained better, the post #64,

    mayuri_g Friend
    June 17, 2011 at 7:10 am #396851

    Hi,

    I saw your site and understood the problem, can you please give me admin aceess of your site on
    http://support.joomlart.com/index.php?/Tickets/Ticket/View/74592
    so that I can help you.

    imurillo Friend
    June 17, 2011 at 6:05 pm #396985

    My Ticket are refused from Joomlart, Can you gave me your personal email to sent you my website admin account and password, I need your help.

    My email is : icmurillo@cancilleria.gob.ni or imurillo@cancilleria.gob.ni

    JoomlArt does not recognize my JATC membership for 5 years, which I bought on May 16, 2008 and ends on May 16, 2013,they are rejecting the ticket I sent. Every time a sent a ticke I recived this email.

    After 3 years I bought a JATC membership for five year, Joomlart refused my ID username and email.

    ——————————-
    —–Original Message—–
    From: JA Support <customercare@joomlart.com>
    To: icmurillo@cancilleria.gob.ni
    Date: Mon, 20 Jun 2011 09:36:52 +0000
    Subject: [#YUD-428-58735]: Problem with duplicate template – This ticket is to mayuri_g , JA Support Member

    Hi Isabel,

    I could not find any paid membership using your email/name.

    As our technical assistance is available for paid membership / our products only. Please go head to buy our membership for getting help on this. If you have bought already, could you please create another ticket for these questions using your username used to buy our membership then we shall help you ?

    Thanks.
    Sincerely,
    Phuong Nguyen Lan
    JoomlArt Customer Service.
    ———————————

    thangnn1510 Friend
    June 22, 2011 at 2:59 am #397746

    <em>@imurillo 247829 wrote:</em><blockquote>My Ticket are refused from Joomlart, Can you gave me your personal email to sent you my website admin account and password, I need your help.

    My email is : icmurillo@cancilleria.gob.ni or imurillo@cancilleria.gob.ni

    JoomlArt does not recognize my JATC membership for 5 years, which I bought on May 16, 2008 and ends on May 16, 2013,they are rejecting the ticket I sent. Every time a sent a ticke I recived this email.

    After 3 years I bought a JATC membership for five year, Joomlart refused my ID username and email.

    ——————————-
    —–Original Message—–
    From: JA Support <customercare@joomlart.com>
    To: icmurillo@cancilleria.gob.ni
    Date: Mon, 20 Jun 2011 09:36:52 +0000
    Subject: [#YUD-428-58735]: Problem with duplicate template – This ticket is to mayuri_g , JA Support Member

    Hi Isabel,

    I could not find any paid membership using your email/name.

    As our technical assistance is available for paid membership / our products only. Please go head to buy our membership for getting help on this. If you have bought already, could you please create another ticket for these questions using your username used to buy our membership then we shall help you ?

    Thanks.
    Sincerely,
    Phuong Nguyen Lan
    JoomlArt Customer Service.
    ———————————</blockquote>

    I have reported this to our staff. Please give the login information FTP/admin account via PM. I’ll check the problem for you.

    Anonymous Moderator
    June 22, 2011 at 3:46 am #397756

    <em>@imurillo 247829 wrote:</em><blockquote>My Ticket are refused from Joomlart, Can you gave me your personal email to sent you my website admin account and password, I need your help.

    My email is : icmurillo@cancilleria.gob.ni or imurillo@cancilleria.gob.ni

    JoomlArt does not recognize my JATC membership for 5 years, which I bought on May 16, 2008 and ends on May 16, 2013,they are rejecting the ticket I sent. Every time a sent a ticke I recived this email.

    After 3 years I bought a JATC membership for five year, Joomlart refused my ID username and email.

    ——————————-
    —–Original Message—–
    From: JA Support <customercare@joomlart.com>
    To: icmurillo@cancilleria.gob.ni
    Date: Mon, 20 Jun 2011 09:36:52 +0000
    Subject: [#YUD-428-58735]: Problem with duplicate template – This ticket is to mayuri_g , JA Support Member

    Hi Isabel,

    I could not find any paid membership using your email/name.

    As our technical assistance is available for paid membership / our products only. Please go head to buy our membership for getting help on this. If you have bought already, could you please create another ticket for these questions using your username used to buy our membership then we shall help you ?

    Thanks.
    Sincerely,
    Phuong Nguyen Lan
    JoomlArt Customer Service.
    ———————————</blockquote>

    Hi,

    It is really difficult for us to make difference between paid members/ expired members and free ones if you request help without using the user ID/email registered to buy our paid membership.

    I have checked and could see that you are holding an active JATC Standard Membership – 5 years under user ID ‘imurillo’ & email address: ‘imurillo@cancilleria.gob.ni’. If you need help from us, please use this account to raise ticket via http://support.joomlart.com then we shall help you for sure. If you do not use this account, (user ID ‘imurillo’ & email address: ‘imurillo@cancilleria.gob.ni’), our customer support service can not recognize your JATC membership 5 years to provide support service.

    For this case, go ahead to let us know your admin access of your site on the ticket ID#GUJ-246-41550 http://support.joomlart.com/index.php?/Tickets/Ticket/View/74592 for closer check.

    imurillo Friend
    June 22, 2011 at 3:01 pm #397876

    Ok, I will send a ticket again. Maybe you have the reason, but this year I sent to joomlart customercare@joomlart.com email similar like this for 5 times. I do not know why always are asking about may email and ID.

    —–Original Message—–
    From: “Isabel Cristina Murillo” <imurillo@cancilleria.gob.ni>
    To: “JA Support” <customercare@joomlart.com>
    Date: Mon, 20 Jun 2011 09:57:11 -0600
    Subject: Re: – Membership Information

    When I joined to Joomlart I received this information about my Membership Information from:
    Dinh Hung, JoomlArt.com,
    Date : Sat, 17 May 2008 05:47:07 +0800

    email: imurillo@cancilleria.gob.ni
    Username: imurillo
    Password: xxxxxx, Now it changed to xxxxxx
    Please check email above, and tell me What more information Do you want?

    Ing. Isabel Murillo
    Web-master
    Tel:2448053
    División General de Informática
    ———————-
    The most important thing for me is that I need help to this issues

    Don Lee Friend
    June 24, 2011 at 8:40 am #398187

    Hi Isabel,

    Please go to http://support.joomlart.com/

    then use your JA account to login the helpdesk and submit ticket.

    Don’t submit ticket by sending an email to customercare@joomlart.com

    Thanks,
    Don

    imurillo Friend
    June 27, 2011 at 4:37 pm #398687

    I sent a ticket again, I think that no body from joomlart knows the solution, only one person has understood what is happening, but it has not been possible to help me yet.

    imurillo Friend
    June 29, 2011 at 6:20 pm #399172

    I have information about the issue in this post:
    http://www.joomlart.com/forums/topic/multilanguage-imposible-in-j1-6-3/

    I think this problem IS LANGUGE but in my case the problem is duplicate template.

    in my case each multisite has the same template which template I have to duplicate

    For laguage I have Gtanslate this is my solution.

    Does could be a solution about duplicate template soon?

    Does is possible to install the same template more than once in joomla?

    Ninja Lead Moderator
    June 30, 2011 at 11:55 am #399334

    Hi Imurillo,

    Thanks for letting us know the issue, it must take sometime for me to test and understand, will get back to you asap.

    imurillo Friend
    June 30, 2011 at 3:38 pm #399359

    After 15 days I don´t have an Answer, I want to wait with patience the corrections, then I would like to know if the issue of assigning different joomla multisite menu will be corrected by joomlart in duplicate templates.
    As you know template of joomlart does not permit to assign a different menu when templates is duplicated to use with a second multisite.
    If not make corrections I will have to stop using the templates from joomlart.
    ——–
    I tried with the Beez5 template using with multisite FruitShop, I duplicated the template and it works well with a second multisite it does not have problem with menu. Yu can see the example http://nicaragua.cancilleria.gob.ni/
    Consulados Generales/ Web prueba1 and Web prueba2

    Ninja Lead Moderator
    July 4, 2011 at 10:04 am #399782

    Hi Imurilo,

    We have created bug report to the devs:
    http://pm.joomlart.com/browse/JATCMINISITE-104
    Hope they will find a way to sort it out soon.

    imurillo Friend
    August 5, 2011 at 6:26 pm #404697

    I never had a solution about , Problem with duplicate template,

    Then I conclude a joomlart templates does not allow use twice in a multisite , see this Web site t: http://nicaragua.cancilleria.gob.ni/,
    to understand a little bit my concept of multiple sites (multisite) .
    For example in General consulates I use beez5 template twice please see
    Web prueba1 : http://nicaragua.cancilleria.gob.ni/index.php/inicio-cgmiami
    and
    Web prueba2, : http://nicaragua.cancilleria.gob.ni/index.php/inicio-cgsf
    which I cannot do with jarave

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