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[idhla Friend idhlaJoin date: February 2011Posts: 72Downloads:23Uploads:30 Thanks: 9 Thanked: 1 times in 1 posts]

#869277

Hello,

When I attempt to print an article from the site, either by using the Sharethis print button or when I use my browser’s print function, the print is a mess. It doesn’t just print the story, but it prints everything on the screen, the sidebar modules, the next/prev buttons, several sets of links.

Is there a way to fix this? It seems that there are no settings for Sharethis other than on or off. But it shouldn’t look this way when I print from my browser as well.

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Attachments:

1. Scan-26012016untitled.pdf

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#869618

Hi @idhla,

I’ve just created a bug report so our development team can check and fix it asap, please stay tuned and I will let you know when the update is available.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#889586

Hi @idhla,

Sorry for the delay. Look like we misunderstood these icons, this print icon is to share the page, not the article. To enable the article printing button, please navigate to backend >>> Content >>> Articles >>> hit button Options on top right of page >>> make sure parameter Show Print Icon is set to Show.

If you’re not familiar with enable this setting, please provide a temporary backend account via private reply, I will check it for you.

[idhla Friend idhlaJoin date: February 2011Posts: 72Downloads:23Uploads:30 Thanks: 9 Thanked: 1 times in 1 posts]

#898489

I’m sorry I am just now seeing this response. I am not talking about enabling the buttons. Whenever someone tries to print an article either through the print buttons contained within the template, or just printing through their browser, the prints look like my attachment above, with ads, random lines of text, and enough gibberish that even a small article will print to 4+ pages.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#898727

Hi @idhla,

Please enable the print button as suggested in my previous post so I can check if there any problem, because I tested at my end and see it works fine.

[idhla Friend idhlaJoin date: February 2011Posts: 72Downloads:23Uploads:30 Thanks: 9 Thanked: 1 times in 1 posts]

#900033

I have printed an article from my site on through the browser (1st attachment) and one using the print button (attachment ending in #2) and the result is the same.

The resulting prints are 10 pages from an article that shouldn’t be that long. I’m also seeing the menus, the header logo overlap the text, disqus and facebook comments, banner ads and sidebar modules.

I understand that there is a difference one the Teline V demo site, where the browser print is different than the print button print. But there should be no difference and on my site, there is not difference between the two.

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Attachments:

1. Why-Neighborhood-Councils-Dont-Work-and-How-to-Fix-Them.pdf
2. Why-Neighborhood-Councils-Dont-Work-and-How-to-Fix-Them2.pdf

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#902593

I got the problem on your site and remind to the development team to check this bug. Please give them sometimes to fix this bug.

[idhla Friend idhlaJoin date: February 2011Posts: 72Downloads:23Uploads:30 Thanks: 9 Thanked: 1 times in 1 posts]

#904556

Thanks for your response….something I have noticed is that on the Teline V demo site, there is a print and email button above the typography tools. When this button is used, the article printing works perfectly. However, the issue is that I can’t activate that button on my site. I have turned on the sharing and the typography tools and that print/email button does not appear. How can I get this button to appear? I have upgraded to the latest version of the template.

This also raises another issue, if this email/print button is there, why have another email and print button in the share this tools? It is redundant to have two such buttons.

Also, when I attempt to share via facebook, the share image is not an image from the article I want to share. Instead, it is pulling some graphic that I don’t want. How can I get this to include the image of the article I am sharing? (see second attachment)

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Attachments:

1. 
2. 

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#904635

@idhla: I also raised this bug to development team and you can follow the status this bug here

[idhla Friend idhlaJoin date: February 2011Posts: 72Downloads:23Uploads:30 Thanks: 9 Thanked: 1 times in 1 posts]

#910808

An update to this on my end…..

So I realized that if the print and email icon settings are not enabled under article options, then the print popup and email popup will not be on. This is why they were missing on my site.

This does not resolve the issue of printing using the browser though. And it also doesn’t resolve the issue of having extra print and email buttons under the Share This menu. Those print and email buttons function completely different and are also redundant.

It would be good if we could choose which icons to use under the Share This template feature and also if we would get the same behavior using the browser or CTRL+P , i.e. a popup print dialog that is just the article and not any of the modules, banners, etc.

Still keeping an eye on this but wanted to update in case anyone else had this issue.

[Ninja Lead Moderator Ninja LeadJoin date: November 2014Posts: 16064Downloads:310Uploads:2864 Thanks: 341 Thanked: 3854 times in 3563 posts]

#911226

I have just reminded this bug to development team again, please give them more times to check and fix this bug.

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